4PL Program Specialist- onsite USCG location

MSC Industrial Direct Co.,Inc.; Boston (MA); On-site; USD 34,000 - 53,000; Full time

Job summary

MSC Industrial Supply Co. in Boston, MA is seeking a Program Specialist to assist walk-in customers, source products, and support warehouse tasks on-site. You will handle calls, hazmat orders, and inventory replenishment while delivering strong customer service and sales results.

The role blends customer service with warehouse duties, requiring a HS diploma, 2 years of related experience, and readiness to operate basic warehouse equipment. Industry experience is a plus.

Qualifications

• A High School Diploma or the equivalent.
• 2 years customer service experience, inbound/ outbound telephone sales or outside sales, experience required.
• Industry experience preferred.

Responsibilities

• Assist walk-in customers in the store and answer inbound calls to sell MSC products.
• Resolves on-site customer product and service issues with sales-related solutions.
• Provides customer service to ensure satisfaction, account retention, and revenue generation.
• Communicates customer concerns to management for effective resolution.
• Works with vendors to expedite orders and locate sources for product.
• Supports outside sales representatives.
• Operates basic warehouse equipment and handles loading/unloading.
• Creates and applies bar codes; stocks shelves.
• Fosters MSC culture at location and companywide.

Skills

Customer service

Sales

Communication

Problem solving

Computer literacy

Driving license

DOT certification

Education

High School Diploma or equivalent

Tools

Job description

BUILD A BETTER CAREER WITH MSC
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
Requisition ID :21663
Employment Type :Full Time
Job Category :Sales
Work Location :Boston, MA

BRIEF POSITION SUMMARY:

The Program Specialist has a wide variety of tasks. They are required to assist walk in customers by sourcing products or helping them to find product in the store. They answer phone calls, process hazmat orders and contact customers. They also receive in inventory, label it and replenish the shelves in the store. It is a combination of customer service and warehouse responsibilities.

DUTIES and RESPONSIBILITIES:

• Assist walk in customers in the store and answers inbound calls at a specific on site location to sell MSC products in accordance with MSC Culture and Customer Service Standards.
• Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates to locate the most effective sources of information.
• Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
• Communicates customer concerns to management to ensure the most effective and lasting problem resolution.
• Works closely with vendors to produce quotes, expedite orders and locate sources for product.
• Supports outside sales representatives.
• Ensures excellent customer relations by responding, under Supervisor/Manager or OSA's guidance, to customer needs consistent with MSC standards, Culture, and business practices.
• Operates basic warehouse vehicles (i.e., electric pallet jack and/or forklift).
• Creates and applies bar code labels using MSC item numbers or PO's.
• Loads, unloads, moves product by hand or by skid
• Picks items from bins
• Puts away all required product
• Fosters the MSC Culture in the location and throughout the company to ensure unity of purpose and fulfillment of MSC's Mission.
• *Participates in special projects and performs additional duties as required*
• To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION and EXPERIENCE:

• A High School Diploma or the equivalent.
• 2 years customer service experience, inbound/ outbound telephone sales or outside sales, experience required.
• Industry experience preferred.

SKILLS:

• Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
• Excellent problem solving skills are required.
• Excellent customer service and sales skills are required.
• Excellent oral and written communications skills are also required.
• Working Industrial knowledge preferred.
• Must obtain MSC license to drive warehouse vehicles within specified time requirements.
• Must obtain MSC certificate to pick DOT regulated items where required.

OTHER REQUIREMENTS:

• A valid driver's license is required
• Must pass all requirements to obtain a base pass, which may include additional background checks and other specific driving certifications.
• Bending to lift items from the floor and racks required.
• Lifting items up to 50 pounds required.
• Ability to operate at heights up to 50 feet when required.
• Ability to stand for prolonged periods of time required
• Ability to work in extreme heat/cold is required.
• This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).

Compensation starting at $33880 - $53240 depending on candidate location and experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.
This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being, and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.
Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.