4707037 External Manager in Training

Circle K Stores Inc.; Augusta (ME); On-site; USD 26,000 - 29,000; Full time

Job summary

Circle K in Augusta, Maine is seeking a store leader to supervise 2+ full-time staff, recruit and train teammates, and ensure a clean, well-stocked, customer‑friendly store.

You will schedule employees, manage daily operations, build supplier relationships, handle customer service issues, and oversee safety and compliance while upholding Circle K standards.

Qualifications

• High school diploma or equivalent plus 1-2 years of retail work experience preferred.
• Ability to supervise and train for CSR, LSR and SA roles.
• Ability to use computer and analyze reports, inventory and cash control.
• Valid driver’s license and dependable transportation.
• Ability to have open availability and communicate in English.

Responsibilities

• Directly supervises 2+ full-time employees including assistants and CSRs.
• Recruits, hires and trains staff to ensure excellent customer service.
• Schedules employees within company guidelines to maximize service and store image.
• Maintains clean, well-stocked, organized store per company standards.
• Develops relationships with suppliers and resolves customer concerns promptly.

Skills

Leadership

Staff supervision

Training & development

Customer service

Communication

Planning & organizing

Financial analysis

Job description

Location and Shift Availability

Northeast BU - Region 06 - Market 06: 284 Civic Center Dr, Augusta, Maine 04330 Shift Availability Flexible Availability Time Type Full time

ESSENTIAL DUTIES

• Leadership and Management: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s). Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service. Develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept based on Company standards. Maintains a professional and supportive image among subordinates and supervisor. Schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image. Implements non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.
• Store Relationships: Develops positive and professional relationships with all suppliers. Promotes excellent service and resolve customer complaints in a timely, professional manner. Provides regular and predicable onsite attendance. Promotes and ensures a safe, positive public image within the neighboring community.
• Training and Development: Prepares on-going and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, this including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins. Trains all employees ensuring that customer service, store image and marketing execution meet Company standards. Trains all employees on safety procedures and promote safety awareness. Mentors and trains all employee on cash awareness and expectations to help reduce risk to the company/BU. Ensures employees complete all required training in a timely manner.
• Communications: Develops ways and means to ensure that all employees receive proper communication in a timely manner. Establishes periodic on-going communication meetings with all store employees and the District Manager.
• Organizing and Planning: Evaluates and develops specific action plans to address the needs of the store in order to reach the desired objectives. Organizes and maintains all store files and manuals. Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely. Manages and supervises store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly. Ensures that all required employment related posters and signs are in a place that is easily accessible to all employees.
• Financial: Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits. Budgets and forecasts P&L lines, as well as understands and manages merchandise margins. Safeguards and accounts for all money received and disbursed. Performs all other financial analysis necessary to maximize sales and net profits. Notifies Distric Manager of any sales, cash, inventory or operating discrepancy.

JOB REQUIREMENTS

High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred. Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions. Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions. Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc. A valid driver’s license and dependable transportation. Ability to have open availability. Ability to communicate (orally and in writing) in English. Ability to perform essential duties and physical functions described above. Ability to work in the conditions described below. Ability to operate a motor vehicle. Ability to sit for long periods of time.

Certificates & Licenses

Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

PHYSICAL REQUIREMENTS

• Ability to work a minimum of 50 hours per week
• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups)
• Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.
• Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
• Able to reach overhead for objects
• Ability to bend and twist at waist
• Ability to communicate orally
• Ability to operate a cash register and/or computer keyboard
• Ability to stoop, kneel, squat, bend, push, and pull
• Ability to work alone
• Be exposed to occasional noise
• Ability to stand and/or walk for an entire shift
• May require climbing a ladder to store and retrieve materials or place and remove signs

WORK ENVIRONMENT

• Work requires 50 hours per week and can include hours on all shifts, week-ends and holidays.
• Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
• Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.

JOB DESCRIPTION ACKNOWLEDGMENT

This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.

Equal Opportunity Employer

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Hiring Range: $19.00 to $21.01

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Our mission at Circle K is to make people's lives a little easier every day. Our global family of 150,000 people in over 17,300 stores and 27 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us. We set ourselves apart by our culture and values: in our people and their development, in serving others, what we've built and what we are striving to achieve. No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K. When you grow, we grow - together.