422 - Customer Service Representative

S&S Fuels Management; Las Vegas (NV); On-site; USD 18,597 - 20,664; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

Teladoc

401k with company match

Paid vacation and sick time

Flexible scheduling

Career growth

Job summary

K&G Petroleum/S&S Fuels in Las Vegas, NV is hiring a Customer Service Representative for a full-time store role. The CSR ensures safety, drives sales through service excellence, processes transactions at the POS, and maintains store cleanliness and inventory. Reporting to the Store Manager, this position offers growth potential.

Applicants should have a High School diploma or GED and retail/service experience. Overtime is possible, and the role may require irregular hours.

Qualifications

• High School diploma or GED preferred.
• Experience in retail sales and customer service preferred.
• Ability to operate POS system and handle cash accurately.
• Must communicate in English, both verbally and in writing.

Responsibilities

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully.
• Utilize suggestive selling techniques to drive sales while maintaining customer rapport.
• Process all sales on cash register and handle cash and other payment forms; follow cash handling procedures.
• Operate POS and related equipment as required.
• Perform cleaning duties to maintain site cleanliness inside and out; maintain equipment.

Skills

Customer service

Cash handling

English proficiency

Teamwork

Education

High School diploma or GED

Tools

POS terminal

Cash register

Lottery machine

Money order machine

Phone card machine

Job description

Job DetailsJob Location: Store 422 1705 S Las Vegas Blvd (25586 - SS4) - Las Vegas, NV 89104Position Type: Full TimeEducation Level: High SchoolSalary Range: $13.50 - $15.00 HourlyTravel Percentage: NoneJob Category: RetailJob Title: Customer Service Representative

Department: Operations

Hiring Range: $13.50-$15/hr. depending on store location, merit, and employee experience

FLSA: Non-exempt (eligible for overtime)

DOL Status: Full-time and part-time available

Reports to: Store Manager

Position Summary:

The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!

Job Requirements, Functions, and Responsibilities:

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully
• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport
• Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic
• Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below
• Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site
• Maintain proper inventory levels and shift closeouts
• Perform duties with minimal supervision, may be required to work irregular work hours
• Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters
• Comply with all company policies and procedures, including relevant governmental regulations
• Complete/attend all required employee orientations, trainings, certifications, and/or meetings

Physical Requirements:

• Ability to stand and/or walk for an entire shift
• Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.)
• Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment)
• Ability to push and pull with arms up to a force of 20 lbs.
• Ability to bend at waist with some twisting up to 1 hour of shift
• Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift

Working Conditions:

• Employee performs approximately 95% of duties indoors
• Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer
• Work in small spaces at times; work independently
• Work with minimal direction and periodic supervision

Equipment, Tools, and Materials:

• CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
• Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.
• Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents

Qualifications

• High School diploma or GED (preferred)
• Experience working retail sales and customer service (preferred)
• Ability to work with tools/equipment and perform duties as described above
• Ability to work as scheduled and arrive on time
• Ability to communicate (orally and in writing) in English and engage in conversation
• Ability to work both independently and part of a team as necessary

Benefits:

• Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees)
• 401k with up to 3% company match
• Paid vacation and sick time
• Flexible scheduling
• Full-time and part-time positions
• Career growth (opportunity to become Lead Cashier or Assistant Manager)

This job description outlines the general qualifications and responsibilities of this position and is not intended to be an all-encompassing summary of the role. This position is subject to change according to developments in technology or processes, workload and staffing limitations, or other circumstances related to the needs of the business.

K&G Petroleum/S&S Fuels is an equal opportunity employer. The company complies with all employment laws, including the Americans with Disabilities Act (ADA). If you require assistance with any part of the application process, please inform the Human Resources department.

K&G Petroleum/S&S Fuels utilizes E-Verify to confirm eligibility for employment in the United States.