3rd Party Collections Specialist (OH, FL, KY, PA & VA)

LCS Financial Services Corporation; Arkansas; Teletrabalho; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance incentives

Weekday schedule (Mon-Fri)

Health, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off

Remote work in approved states

Resumo da oferta

LCS Financial Services Corporation invites experienced remote Collections Specialists to join our growth-focused team. You will negotiate resolutions for delinquent accounts, arrange payment plans, and use skip-tracing to locate borrowers, all while maintaining regulatory compliance.

Expect a performance-driven environment, a remote-capable setup in approved states, and opportunities to earn additional compensation through performance. High-quality communication and integrity are essential.

Qualificações

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of debt collection laws and regulations.
• Ability to maintain a professional remote workspace for confidential conversations.
• Experience in a high-volume collections environment.
• Bilingual English/Spanish communication required.
• Proven track record of meeting or exceeding collection goals.

Responsabilidades

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial situations.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned portfolios and prioritize activities to maximize recovery.
• Work toward individual and departmental performance goals.
• Maintain accurate account documentation.
• Deliver professional customer interactions while handling difficult conversations.
• Ensure compliance with applicable laws, policies, and regulations.

Conhecimentos

Negotiation

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Skip-tracing tools

High-volume environment

Results oriented

Formação académica

High school diploma or equivalent

Ferramentas

Skip-tracing tools

Collection management systems

Descrição da oferta de emprego

Take Your Collections Career to the Next Level – From Home!

Are you an experienced third-party collection professional with strong negotiation skills, a competitive drive, and a passion for achieving results? LCS Financial Services Corporation is a nationally licensed, growth-oriented collection agency seeking motivated and experienced Remote Collections Specialists to join our team!

At LCS, we recognize that successful collections professionals bring more to the table than just the ability to make calls. We're looking for individuals who take pride in their work, thrive in a performance-driven environment, and are ready to put their experience to work.

If you're motivated by results, enjoy a challenge, and want the opportunity to earn additional compensation through your performance, LCS could be the right fit for you!

As a Collections Specialist, you'll play an important role in helping LCS achieve its recovery goals while maintaining the highest standards of professionalism and regulatory compliance.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Requirements

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections' environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

At LCS Financial Services Corporation, we understand that our employees are essential to our success. We strive to provide an environment where experienced professionals can contribute their skills, make an impact, and be recognized for their performance.

Benefits

• Additional earning potential tied to performance.
• Monday–Friday Schedule: Workdays scheduled between 7:0 AM and 6:0 PM.
• Medical, Dental & Vision Insurance: Life Insurance & Disability Coverage: 401k Retirement Plan: An opportunity to plan for your financial future.
• Paid Holidays: Time away from work to enjoy designated holidays.
• A flexible time-off program subject to company policy.
• LCS Financial Services Corporation can only employ remote Collections Specialists who reside and perform their work in approved states.

Applications from individuals residing in states where LCS is not authorized to employ remote workers will not be considered.

Your performance matters.

Bring your skills, determination, and drive to LCS Financial Services Corporation and take the next step in your collections career.

LCS Financial Services Corporation is an Equal Employment Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.