3rd Key Manager/Shift Lead

Nothing Bundt Franchising, LLC; Plano (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Nothing Bundt Franchising, LLC is seeking a Bakery Team Lead to prioritize guest experience, coach the team, and oversee daily bakery operations. You will support Bakery Managers in training, ensure standards in product, service and merchandising, and handle special orders for individuals and corporate accounts.

The role requires versatility across bakery duties, strong leadership, and a drive for excellence in a fast-paced retail environment.

Qualifications

• High school diploma or GED; post-secondary education is a plus.
• 1–3 years leadership experience in retail, hospitality or foodservice.
• A valid driver’s license is required due to driving responsibilities.
• Foodservice safety training certificate or ability to obtain within 30 days.

Responsibilities

• Primarily prioritizes guest experience and coaches team to maintain standards.
• Cross-trains team to ensure bakery coverage and operational readiness.
• Supports Bakery Managers with training, daily tasks, and performance feedback.
• Upholds product, service, bakery environment, merchandising, and safety standards.
• Co-manages special-order fulfillment for individuals and corporate accounts.
• Assists with opening/closing bakery and cash drawer balancing.
• Maintains hands-on knowledge of bakery roles and steps for flexibility.

Skills

Leadership

Guest experience

Coaching

Performance feedback

Team training

Delegation

Operations management

Cash handling

Problem solving

Communication

Organizational skills

Data interpretation

Education

High school diploma or GED

1-3 years leadership in retail/hospitality/foodservice

Valid driver’s license

Foodservice safety training certificate (or within 30 days)

Job description

• Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
• Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, and addresses any performance issues in a timely, effective manner.
• Cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.
• Supports the Bakery Managers in training team members, directing daily work responsibilities, and providing performance feedback and coaching.
• Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Co-facilitates the opening and closing of the bakery, including cash-drawer balancing.
• Maintains hands‑on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

Core Values and Leadership Competencies:

Servant’s Heart

• Goes above and beyond to support and develop the team and create a superior guest experience.
• Keeps the good of the team and guest ahead of personal interests or gain.
• Leads by example and displays humility and empathy for others.

Spirit of a Champion

• Demonstrates an intense drive, a commitment to excellence and a passion to succeed.
• Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.

Genuine Connections

• Projects warmth, enthusiasm and optimism that attracts and energizes others.
• Builds positive, productive relationships and communicates often and openly.
• Serves as a strong Cake Celebrity/Brand Ambassador in the local community.

Knowledge, Skills and Abilities:

• Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability.
• Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.
• Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
• Excels at delegating duties, communicating clear expectations, directing others’ work and managing performance.
• Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
• Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
• Demonstrates strong learning agility, with a passion to grow and excel.

Education, Certifications and Work Experience Requirements:

• High school diploma or GED; post-secondary education is a plus.
• 1-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or foodservice industry.
• A valid driver’s license is required due to the driving responsibilities associated with this role.
• Foodservice safety training certificate (or required to obtain within 30 days of employment).

Work Availability:

Must have flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.