32 Hour Patient Access Rep - Beverly ER

Beth Israel Lahey Health; Beverly (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient access specialist to support the Emergency Department Registration and Insurance Verification team in Beverly, MA. You will handle patient registration, scheduling, and financial conversations, with weekend and holiday shifts and an on-call rotation about every 10 weeks.

The role requires processing payments, verifying insurance in real-time, and maintaining confidentiality in a fast-paced environment.

Qualifications

• Education: High school degree or equivalent; Associate’s degree preferred.
• Experience: 1-3 years related work experience; experience with computer systems and web-based applications.
• Skills: Fast-paced, multitasking ability; accurate data processing.

Responsibilities

• Register patients and explain the registration process.
• Process co-payments, co-insurance, deductibles, and balances; reconcile cash drawer daily.
• Complete Medicare Secondary Payer questionnaire and adjust coverage.
• Obtain signatures on consent and financial forms; scan and file documents.

Skills

Typing 40 wpm

Bilingual communication

Microsoft Office proficiency

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

EHR software

Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

This Position Supports The Emergency Department Registration And Insurance Verification Team. The Postion Requires Staff Members Work Every Other Weekend And Every Other Holiday With The Following 2 Week Schedule
Sun 6:30a-3p, Tue 7:00a-3:30p, Th 6:30a-3p
Mon/Tue 7:00-3:30pm, Th 6:30am-3pm, Sat 6:30a-3pm.

This position includes an on-call rotation approximately once every 10 weeks. On-call coverage may be required from Friday through Sunday or Sunday through Monday, and will occur outside of your regularly scheduled weekend shift.

Job Description

Essential Duties & Responsibilities including but not limited to:

Registration

• Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions.
• Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed.
• Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.
• Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
• Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers.
• Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.
• Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.
• Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.

Scheduling

• Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues.
• Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches.
• Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.
• Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs.
• Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information.
• Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care.
• Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:
• Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
• Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required.
• Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer’s response to each verification request and takes appropriate action based on this response.
• Applies the appropriate guarantor and insurance to each patient visit.
• Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed.

Minimum Qualifications

Education: High school degree or equivalent. Associate’s degree preferred.

Licensure, Certification & Registration: None

Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

Skills, Knowledge & Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently.

Preferred Qualifications & Skills

• Call Center and/or telephone customer service experience
• Strong typing skills 40+wpm. Knowledge of medical terminology
• Bilingual written and verbal communication skills
• Familiar with EHR Software

Pay Range

$20.50 - $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled