2nd Shift Quality Supervisor

CTDI; Flower Mound (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Monthly Incentive Bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is a large-scale Engineering, Repair, and Logistics company seeking a Quality Supervisor for 2nd shift in a distribution/warehouse environment. You will supervise all quality control activities, perform audits, and drive continuous improvement to meet customer requirements.

The role emphasizes data analysis, KPI achievement, and staff development, including training and coordinating cross-functional teams to resolve quality issues. This position includes generous benefits and weekly pay.

Qualifications

• 2+ years of quality leadership experience in a distribution/warehouse environment.
• Proficient in root cause and trend analysis; 5Why techniques.
• Experience auditing processes and drafting work instructions.
• Associate degree or equivalent experience preferred.

Responsibilities

• Supervise incoming, in-line, and final quality control testing and processes.
• Perform quality audits to ensure products and processes meet customer and internal standards.
• Conduct visual and physical inspections of products and materials.
• Analyze data, generate reports, and provide recommendations to improve quality.
• Meet or surpass daily KPIs with accurate reporting.
• Train and mentor quality control staff with coaching and procedures.
• Communicate updates to customers and management and address concerns.
• Provide training to ensure adherence to quality standards and regulatory requirements.
• Engage in employee relations initiatives to maintain a positive work environment.
• Collaborate with cross-functional teams to identify and resolve quality issues.
• Ensure health and safety regulations and ISO/TL standards compliance.
• All other duties assigned, based on business needs.

Skills

Quality leadership

Root cause analysis

5Whys techniques

Auditing processes

Drafting work instructions

Problem solving

Attention to detail

Leadership

Communication

Public speaking

Microsoft Office

Education

Associate degree or equivalent

Tools

UKG Kronos

Job description

• On-site
• Quality
• Full-Time
• Requisition #: QUALI004754

Description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Responsible for ensuring consistent quality of production by enforcing solid automated quality practices and systems, validating those processes and providing documentation. This position supervises employees, tasks, and duties related to quality control.

2nd Shift

Responsibilities

• Supervise and coordinate incoming, in-line, and final quality control testing and processes.
• Perform quality audits by assuring products and processes meet required customer and internal quality standards and requirements.
• Conducts visual and physical inspections of company products and materials.
• Analyze data, generate reports, and provide recommendations for improvement to enhance overall product or service quality.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Train and mentor quality control staff, providing ongoing coaching, development opportunities and department procedures.
• Communicate with customers and internal management to provide updates and address any concerns or issues.
• Provide training to ensure adherence to quality standards and regulatory requirements, meeting both company and audit specifications.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Collaborate with cross-functional teams to identify and resolve quality issues.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports.

Required Skills and Experience

• 2+ years of Quality leadership experience, preferably in a Distribution/Warehouse center environment.
• Proficient in root cause and trend analysis reporting, with experience in 5Why techniques.
• Prior experience auditing processes, reporting deficiencies, and drafting work instructions.
• Capable problem-solving skills and decision-making capabilities, demonstrating a strategic approach with a focus on achieving results and fostering continuous improvement.
• Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong leadership and interpersonal abilities, demonstrating effective verbal and written communication.
• Capacity to engage with customers in a professional manner.
• Ability to prepare and deliver presentations.
• Strong computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred Skills and Experience

• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus.
• Previous experience in training and development of quality team members, including supervising temporary staff.
• Experience working with UKG and Kronos.
• General knowledge of OSHA Standards.
• Experience with ISO/9001-2015 & TL 9000 V R6.1/R5.5.
• Experience with Six Sigma/6S/LEAN concepts and enterprise telecom experience.

Educational Requirements

• Associate degree preferred or equivalent work experience

Physical Demands and Working Conditions

• Warehouse environment

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [e-mail] .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.