2nd Shift Operations Supervisor

American President Lines; Pennsylvania; On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health plans

Life insurance

Disability coverage

401(k)

Flexible PTO

Tuition reimbursement

Job summary

CEVA Logistics in Jonestown, PA seeks a 2nd Shift Operations Supervisor to oversee international transportation and brokerage activities, ensuring compliance with federal and foreign regulations. You will supervise staff, monitor performance, and maintain customer service quality while coordinating with customs and operations teams.

Ideal candidates have supervisory experience, a strong grasp of import/export regulations, and a commitment to process improvement.

Qualifications

• High school diploma or GED required.
• Four years related experience minimum.
• At least one year supervisory experience required.
• Knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping.
• Some professional certifications may be required for this position.

Responsibilities

• Develop and maintain excellent customer service to internal and external customers at all times.
• Maintain performance statistics.
• Assist in retention and training efforts of staff and customers.
• Review and monitor shipment documentation for accuracy.
• Provide responsible supervision and control for all departmental activities.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
• Examine documents to ensure compliance with regulations.
• Communicate with customs officials to obtain release of incoming freight.
• Establish, monitor and revise policies and service standards for customs clearance operations.
• Ensure policies and procedures are consistently administered.
• Identify areas of concern in clients’ import/export processes through monitoring of team performance.
• Communicate with operations manager regarding progress and issues.
• Conduct meetings with staff to assess status and discuss improvements.
• Address employee performance problems per policies.

Skills

Customer focus

Problem solving

Team leadership

Planning & organizing

English fluency

Education

High School Diploma or GED

Bachelor’s Degree in International Business or related field

Job description

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587079

Jonestown.PA, US

2nd Shift Operations Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’s a journey on which you rise.

Pay Range: $65,000 - $70,000

Summary

Oversee daily operations of international transportation and brokerage operation. Supervise and coordinate activities in the export and customs house brokerage or gateway environment in accordance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. Provide proactive customer service to internal and external customers. Models and acts in accordance with the guiding principles and core values set by the company.

Typical Responsibilities

• Develop and maintain excellent customer service to internal and external customers at all times.
• Maintain performance statistics.
• Assist in the retention and training efforts of staff and of customers.
• Review and monitor shipment documentation for accuracy.
• Provide responsible supervision and control for all departmental activities.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
• Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
• Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
• Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations.
• Ensure all policies and procedures are consistently administered.
• Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
• Communicate with operations manager regarding progress and problems or issues.
• Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments.
• Address all employee performance problems promptly and directly in accordance with personnel policies.
• Maintain flexible work schedule include outside normal business hours and after hours on call rotation.
• Effectively participate in and/or supervise department projects related to assigned area of responsibility.
• Performs other duties as assigned.

Requirements

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
  • Ability to allocate work assignments and/or tasks or responsibility to others and hold them accountable to maximize the effectiveness of the individual and the organization.
  • Customer focused. Makes customers and their needs the primary focus of one’s actions, developing and sustaining productive relationships.
  • Experienced in taking action that is consistent with available facts, constraints and probable consequences.
  • Proven experience in problem analysis, presentation of alternatives and implementing solutions.
  • Ability to plan work for self and others to ensure work is completed efficiently.
• Ability to model the organization's vision and values and lead others.
• Ability to develop and use collaborative relationships to accomplish work goals. Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
• Must be able to read, write and speak English fluently.

Minimum

• High School Diploma or GED.
• Minimum four years related experience.
• Minimum one year supervisory experience.
• Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping.
• Some professional certifications may be required for this position.

Preferred

• Bachelor’s Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education.
• Three years of industry experience.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

• Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.