24/7 IT Help Desk Specialist

Memorial Hermann Health System

Houston (TX)

On-site

USD 42,000 - 64,000

Full time

2 days ago

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Job summary

Memorial Hermann Health System is seeking an IT Help Desk Specialist to provide day-to-day technical assistance for computer hardware, software, and network issues, supporting 24/7 operations with a focus on customer satisfaction and timely resolution. The role delivers first-response support via phone and email, records inquiries, and escalates when needed.

Candidates should have an Associates degree in IT/CS (or equivalent) and relevant certifications, plus strong communication and

Qualifications

Associates degree in IT or CS or equivalent education/experience.
STI Knowledge Certified Help Desk Professional or CompTIA A+ preferred.
At least 1 year in IT call center or IT field experience.
Proficient in problem identification and resolution for hardware, OS, and applications.
Ability to communicate technical information to non-technical users.

Responsibilities

Provide first and second level technical support for hardware, software, and network problems.
Enter and track tickets in the ticketing system; update customers on status.
Gathers information from customers to ensure timely resolution of issues.
Explain software concepts to users; support Microsoft Office applications.
Assist ISD Desktop Field Support and disseminate knowledge to the team.