24/7 GSOC Operator: Real-Time Security & Video Monitoring

JD Sports; Indianapolis (IN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

JD Sports operates a Global Security Operations Center (GSOC) Operator role to monitor video feeds and security systems across North America. The incumbent ensures 24/7 situational awareness, verifies alarms, coordinates with vendors and emergency services, and enforces privacy-compliant access controls.

Ideal candidates bring experience in GSOC or central monitoring, proficiency with VMS and access-control software, and strong communication skills.

Qualifications

• Experience in a GSOC or central monitoring environment preferred.
• Hands-on proficiency with VMS, access control software, alarm dashboards.
• Understanding of video surveillance ethics and privacy compliance.
• Strong verbal and written communication; calm under pressure.
• Ability to work flexible 24/7 shifts.

Responsibilities

• Monitor video cameras, environmental sensors, and intrusion systems across NA.
• Verify alarms remotely and initiate incident response.
• Coordinate breakfix tickets with field technicians and vendors.
• Review CCTV footage requests while complying with privacy guidelines.
• Assist with crisis management and emergency coordination.
• Manage access control and GPS trackers for stock items.
• Provide remote delivery support and supervise field safety cameras.

Skills

Communication skills

Situational awareness

Decisiveness

Technical troubleshooting

Shift flexibility

Tools

Video Management Systems (VMS)

Access control software

Alarm monitoring dashboards

GPS asset tracking platforms

Ticketing systems

Job description

JD Sports operates a Global Security Operations Center (GSOC) Operator role to monitor video feeds and security systems across North America. The incumbent ensures 24/7 situational awareness, verifies alarms, coordinates with vendors and emergency services, and enforces privacy-compliant access controls.

Ideal candidates bring experience in GSOC or central monitoring, proficiency with VMS and access-control software, and strong communication skills.