24/7 Clinical Support Behavioral Licensed Clinician - Evernorth - Remote

Cigna Healthcare; Clifton (TX); Hybrid; USD 67,000 - 112,000; Full time

Benefits offered by this job

Annual bonus

Health benefits

401(k) plan

Paid time off

Job summary

The Cigna Group is seeking a Behavioral Licensed Clinician to join its 24/7 Clinical Support Team in a hybrid role with Texas-based responsibilities. You will deliver compassionate care across behavioral health needs, maintain continuity of care, and serve as a trusted clinical partner for members and providers.

The role emphasizes crisis management, case coordination, and education on benefits and care navigation, with a focus on evidence-based practices and flexible, high-volume telephonic

Qualifications

• Master’s or PhD in a mental health field or RN with psych specialization.
• Independent clinical license (e.g., LCSW, LPC, LMFT, PMHNP, RN with psych focus).
• 5+ years post-licensure experience in behavioral health or substance use.
• Experience with telephonic counseling and managed care environments.

Responsibilities

• Serve as a consistent clinical point of contact through every stage of the wellness journey.
• Assess immediate risk and clinical needs using evidence-based models.
• Provide real-time crisis de-escalation, safety planning, and risk management.
• Develop SMART goals with members to promote a healthy lifestyle.
• Collaborate with members to determine solutions and next steps.
• Refer to appropriate clinical care and community resources.
• Educate members about benefit plans, coverage, and care navigation.
• Support implementation of an evidence-based curriculum across clinical areas.
• Perform research and provide relevant educational resources.
• Coordinate with internal colleagues for timely follow-up and transitions.
• Balance queue work with case management responsibilities.
• Demonstrate empathy and professionalism in difficult conversations.
• Maintain HIPAA compliance and accurate clinical documentation.
• Manage multiple health records and document progress clearly.
• Communicate effectively in verbal and written formats.

Skills

Evidence-based approaches

Crisis intervention

Interpersonal communication

Computer skills

Education

Masters or PhD in mental health

RN with psychiatric specialization

Independent clinical license

Tools

EHR software

Job description

Our mission is to provide immediate, personalized clinical support—whether it’s a moment of crisis, clinical consultation, or a step towards lasting change. Our mission is to be responsive, collaborative, and impactful with each connection.

As a Behavioral Licensed Clinician on our 24/7 Clinical Support Team, you will deliver expert, compassionate care across a wide spectrum of behavioral health needs. This team is designed to ensure continuity—each Behavioral Licensed Clinician remains with the customer throughout their journey, becoming a trusted clinical partner. While every team member supports various clinical populations and needs, we value and will leverage subject matter expertise in the development of training, curriculum, and clinical consultation. You’ll be called on to bring depth into your areas of specialization while remaining flexible and responsive across all cases.

The successful candidate will have demonstrated clinical excellence with mental health, substance use disorders, crisis call work, and case management with a passion to deliver a service experience that exceeds the member’s or provider’s expectation. The team works in a fast-paced environment, on a queue, taking telephonic calls in the moment, balanced with scheduled calendar appointments. The team operates 24/7/365 in support of the full organization.

Duties and Responsibilities

• Serve as a consistent clinical point of contact for each member from first engagement through every stage of their wellness journey

• Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen

• Provide real-time crisis de-escalation, safety planning, and risk management

• Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps

• Develop SMART goals that empower members to lead and maintain a healthy lifestyle

• Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals

• Sheppard members to appropriate clinical care, treatment programs, and community resources

• Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation

• Leveraging an evidence-based specialized curriculum in a wide range of clinical areas that support our members’ unique needs

• Perform research and provide relevant educational or support resources tailored to the member’s situation

• Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions

• Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities

• Exhibit diplomacy, empathy, and professionalism—even in difficult conversations or with resistant participants

• Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical documentation practices

• Able to manage multiple health records and systems to accurately document customer interactions and progress

• Communicate effectively and succinctly in both verbal and written format

• Perform other related duties incidental to the work described herein

Qualifications

• Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization.

• Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus)

• Minimum 5 years of post-licensure experience as a behavioral health or substance use clinician preferred

• Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing

• Experience working in or with managed care environments preferred

• Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred

• Required to obtain AAS Crisis Specialist Certification within the first year of employment

• EAP (Employee Assistance Program) experience and CEAP certification preferred but not required

• Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment

• Proven administrative abilities, with strong computer and software application skills

REQUIRED WORK HOURS:

Full-time job with a minimum of forty hours per week. Shift days and times may vary due to business need. All staff schedules include rotating shifts, weekends, and holiday time.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 67,100 - 111,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.