23890 - Express Lanes Coordinator

Virginia Department of Transportation; Suffolk (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Virginia Department of Transportation seeks a Senior Program Analyst to conduct complex analyses and provide oversight for Express Lanes, freeways, and managed lanes, including contracts for installation, operation, and maintenance.

The role involves coordinating with agencies and central offices, monitoring compliance with VDOT and FHWA standards, and leading financial reporting, risk management, and public outreach during lane projects.

Qualifications

• Interpret engineering and design plans.
• Experience with highway maintenance and operations.
• Knowledge of federal, state, local transportation laws, rules, regulations and policies.
• Experience leading complex transportation projects and teams.
• Engineer licensure or Engineer-in-Training preferred.

Responsibilities

• Administer major maintenance reserves and project financing accounts.
• Oversee budgeting and financial planning for Express Lanes.
• Coordinate with local agencies and independent engineers.
• Ensure compliance with VDOT and FHWA standards and specifications.
• Manage public outreach and customer service communications.
• Facilitate dispute resolution among stakeholders.
• Monitor warranties and maintenance contracts.

Skills

Analytical skills

Engineering fundamentals

Financial management

Public communication

Stakeholder negotiation

Project management

Contract interpretation

Team leadership

Education

Professional Engineer license or Engineer-in-Training

Job description

Job Description
Conduct complex analyses and provide support to assigned operational program area. Provide oversight and management to assist District in managing Express Lanes, freeways, and managed lanes or the contracts associated with the installation, operation, and maintenance of express and managed lanes. Manage and communicate with other agencies, departments, Local and Regional officials, independent engineers, District management and Central Office Divisions. Responsible for overall program management to include monitoring compliance with VDOT and FHWA Standards and Specifications; Baseline Asset Report Updates; Dispute Resolution; Coordination for financial reporting and management of financial obligations; public outreach related to customer service, planned lane closures, marketing, public relations and emergencies.

Job Description
Conduct complex analyses and provide support to assigned operational program area. Provide oversight and management to assist District in managing Express Lanes, freeways, and managed lanes or the contracts associated with the installation, operation, and maintenance of express and managed lanes. Manage and communicate with other agencies, departments, Local and Regional officials, independent engineers, District management and Central Office Divisions. Responsible for overall program management to include monitoring compliance with VDOT and FHWA Standards and Specifications; Baseline Asset Report Updates; Dispute Resolution; Coordination for financial reporting and management of financial obligations; public outreach related to customer service, planned lane closures, marketing, public relations and emergencies.

How You Will Contribute

• Financial Accountability: Administer major maintenance reserve in accordance with Project Financing Agreements. Oversee Project Enhancement Account according to Comprehensive Agreement (CA). Interact with Financial Planning (Central Office); monitor ETC services (timely customer service, distribution of transponders, toll collection issues, etc.). Resolve annual maintenance budget issues, review and update TIFIA annual finance plan. Develop and monitor VDOT Express Lanes operations budget.
• Program Administration: To ensure safety and security of the traveling public and construction workforce during the Operations phase of the Tolling Project. May oversee and manage contracts associated with installation, operations and maintenance of express and managed lanes. Review and establish policies for documentation. Review retention and destruction policies and modify as necessary for the long-range multi-year project lifespan. Establish retrieval procedures for warranty and claim issues. Monitor and update Joint Operations and Maintenance Protocol, the annual Life Cycle Maintenance Plan, Major Maintenance Reserve and Periodic Maintenance. Interface with District Maintenance on snow and ice removal issues. Ensure compliance with SAFTELU, Maintenance Management System Compliance; Operations and Maintenance report monitoring and inspections requirement compliance.
• Program Facilitation and Dispute Resolution: Apply program management philosophy to meet programmed scope and budgetary objectives for the Express Lanes Program. Facilitate resolutions on differing perspectives between stakeholders and VDOT.
• Program Management and Communication: Ensure Comprehensive Agreement is engaged for maintenance, incident, dispute, warranty and other issues. Track and enforce all project warranties. Administer the Electronic Toll Service Agreement and monitor the tolling services for emergency suspension, compensation event claims, excessive HOV, applicable concessionaire operations budget, financial model reviews, FHWA Tolling Agreement and SAFETLU compliance. Coordinate with other projects, agencies or departments to coordinate and engage independent engineers as needed. Coordinate with Local and Regional officials, independent engineers, public entities, District management, operational staff and Central Office Divisions.
• Public Outreach: Develop a public education and awareness program to facilitate MOT during maintenance activities. Communicate with direct impact area property owners. Communicate with elected officials and other stakeholders based on the intensity of maintenance and operational activities. Coordinate with local agencies, inform the public of anticipated traffic changes or delays.
  

What Will Make You Successful

• Ability to deliver presentations and conduct meetings.
  
• Ability to follow oral and written instructions.
  
• Ability to gather and analyze data and prepare technical reports.
  
• Ability to negotiate and communicate clearly and effectively with technical, administrative, political and citizen audiences. Skill in collaborating with multiple stakeholders to achieve results.
  
• Ability to plan, coordinate and prioritize multiple assignments within scheduled time frames. Ability to read and interpret engineering drawings, to review complex traffic studies.
  
• Ability to work in a fast paced environment, a diverse workforce, and manage multiple assignments.
  
• Business acumen with ability to negotiate and lead discussions to reach desired results.
  
• Considerable knowledge of engineering principles and practices related to design of roadways and structures.
  
• Considerable knowledge of federal, state and local transportation laws, rules, regulations and policies.
  
• Knowledge of administrative strategies, operational, human resource and financial management principles, practices and techniques.
  
• Knowledge of the maintenance and operations of highways.
  
• Skill and ability to positively interact with employees, citizens and government officials, orally and in writing.
  
• Skill in interpreting contracts, special provisions and specifications related to roadway design, construction, maintenance and operations.
  
• Skill in the use of computers, software applications and/or web-based applications.
  

Minimum Qualifications

• Ability to interpret engineering and design plans.
  
• Business acumen with ability to negotiate and lead discussions to reach desired results.
  
• Experience and knowledge of the maintenance and operations of highways.
  
• Experience applying considerable knowledge of federal, state, local transportation laws, rules, regulations and policies.
  
• Experience reflecting considerable knowledge of engineering principles, practices related to design of roadways and structures.
  
• Knowledge of administrative strategies, operational, human resource, financial management principles, practices and techniques.
  
• Skill in collaborating with multiple stakeholders to achieve results.
  
• Skill in interpreting contracts, special provisions and specifications related to roadway design, construction, maintenance and operations.
  

Additional Considerations

• A combination of training, experience, or education in Business Administration or related field desired.
  
• Experience working with senior level transportation professionals and elected officials.
  
• Extensive experience in leading project teams in resolving engineering, business and financial issues.
  
• Extensive experience managing complex transportation facilities or projects and studies.
  
• Professional Engineer license or Engineer-in-Training certificate.
  

Competency Model

Physical Requirements

VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct.

VDOT Code of Ethics
Standards of Conduct

Qualifications

Physical Requirements

About Us
VDOT utilizes a market based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Equal Opportunity Employer.

Please be aware all VDOT positions require pre-employment screenings. These screenings may include the following:

• Fingerprint based Criminal History Background Check
• DMV Record Check
• Work History Verification
• References
• Pre-employment physical
• Drug screen