21GRAMS- Senior Delivery Manager

OpenKrill; USA; Hybrid; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

Real Chemistry is seeking a AI-Forward Technical Delivery Manager to join our growing team, a hybrid role based in the US across multiple offices or fully remote within the US. Lead complex technical deliveries from kickoff through post‑launch, coordinating with Producers, engineers, QA, and clients to ensure successful outcomes.

You will triage intake requests, validate estimates, route work between in‑house and vendor teams, and maintain a live view of multi‑project progress while applying AI

Qualifikationen

• Hands-on AI implementation experience in a real delivery context — applying AI to concrete delivery problems and measuring the impact.

Aufgaben

• Intake & Technical Qualification: triage requests, assign deliverable type, complexity tier, and dependencies within a defined SLA.
• Build Team Routing & Vendor Management: decide in-house vs. vendor per project; manage vendor delivery and knowledge transfer during transitions.
• Technical Delivery Lifecycle: own delivery from kickoff to go-live; maintain live progress and flag risks; ensure QA gates are met.

Jobbeschreibung

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Job Summary:

Real Chemistry is looking for a AI-Forward Technical Delivery Manager join our growing team!

This is a hybrid role, based in any of our US based in any of our U.S. office locations, including New York City, Boston, Chicago, Lambertville, NJ, San Francisco, or Carmel, IN or remotely within the US, depending on team and business needs.

What you’ll do:

Intake & Technical Qualification

• Triage incoming requests from Workfront and Jira; assign deliverable type, complexity tier, and dependency flags (Veeva, MLR, client restrictions) within a defined SLA.
• Return incomplete requests rather than absorbing them — no handoff to build without specs, assets, link matrix, CTAs/UTMs, and a real level‑of‑effort estimate.
• Own or validate the estimate before any build commitment, using ROOM42’s estimation tooling and rate card.

Build Team Routing & Vendor Management

• Decide in-house vs. vendor partner per project against MSA offshore rules, client restrictions, Veeva dependency, and capacity — and elevate routing decisions that carry cost or transition implications.
• Run day‑to‑day vendor delivery: standing syncs, staging‑date accountability, cap‑burn visibility against SOW, and knowledge‑transfer documentation during vendor transitions.
• Escalate quality issues to the vendor lead and commercial issues to the Digital & Technology leadership.

Technical Delivery Lifecycle

• Own delivery from kickoff through post‑launch: dev kickoff, staging links, review‑round sequencing (R1/R2/R3), MLR/PRC submission readiness, QA gate, and go‑live.
• Maintain a live view of technical progress across a concurrent portfolio; proactively flag risks to Producers and Delivery leadership before they surface in status calls.
• Drive milestone gates with QA — confirm that what moves from development to QA to UAT to production is actually ready, not optimistically ready.
• Manage technical dependencies across concurrent projects (shared environments, overlapping timelines, licensing, PDUFA‑anchored dates) and surface conflicts before they collide.

AI‑Augmented Delivery

• Use AI tools daily to accelerate the delivery workflow — status synthesis, ticket hygiene, QA support, specification drafting, and documentation — not as novelties but as real accelerators.
• Partner on ROOM42’s AI‑augmented QA and design‑to‑code workflows (visual regression, accessibility scanning, Figma‑to‑code handoff) so quality is structural and repeatable across deliverable types.
• Help define and document AI‑assisted delivery playbooks per deliverable type so the approach scales beyond a single practitioner, and evaluate emerging tooling for genuine leverage.
• Apply judgment to AI output — know where AI‑assisted work needs human review before it reaches a client, and keep quality from degrading as volume scales.

Quality, Standards & Portfolio Hygiene

• Define ‘done’ for each deliverable type with the technical lead and QA — not just ‘it works,’ but performant, accessible, cross‑browser validated, MLR‑clean, and visually faithful to approved design.
• Own quality accountability for your portfolio: if something ships broken or fails an MLR technical review, own the root cause and the remediation.
• Enforce Jira/Workfront field discipline and status accuracy so the portfolio is legible to leadership and reporting is reliable.
• Lead post‑launch reviews on major engagements; translate defect patterns into upstream process improvements.

Partnership & Communication

• Serve as the technical delivery counterpart to Producers, account teams, UX/UI, developers, and QA — translating between them without jargon.
• Partner with Producers on SOW scoping: turn creative and functional requirements into accurate hours, stack decisions, and phased rollout plans.
• Participate in client‑facing conversations where technical delivery credibility matters — scoping sessions, risk discussions, and demo walkthroughs.

This position is a perfect fit for you if:

• Our Company values, Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an “I”, genuinely resonate with how you work and lead.
• You demonstrate the Real Chemistry Can mindset by approaching challenges with optimism, accountability, creativity, and a solutions‑oriented attitude, always looking for ways to make a meaningful impact for our clients, colleagues, and communities.
• You are adaptable, resilient, and comfortable adjusting your scope, responsibilities, and priorities in a fast‑paced, evolving environment. As our business grows and changes, so do we.
• You are proactive, driven, and resourceful, with strong prioritization skills, intellectual curiosity, and a desire to leverage data to inform decisions and drive outcomes.
• You are energized by innovation and the transformative potential of AI, actively exploring new technologies, identifying opportunities to work smarter, and championing practical, responsible AI adoption that drives meaningful business impact.

What you should have:

• Hands‑on AI implementation experience in a real delivery context — you have built or stood up AI‑assisted workflows that shipped, not just experimented with tools. This means applying AI to concrete delivery problems (specification drafting, estimation, ticket and status synthesis, QA support, documentation, triage classification, deployment), measuring whether it actually saved time, and exercising judgment over the output before it reaches a client.
• Daily, practical fluency with AI build and delivery tooling — GitHub Copilot, Claude Code, Figma‑to‑code integrations, AI‑assisted QA — and the discernment to tell genuine leverage from hype and to catch where AI output degrades quality at scale.