2156 Co Manager

Books A Million; Orange Park (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Books A Million is seeking a Co-Manager to oversee daily store operations and partner with the leadership team to maximize sales and service. You will drive merchandising execution and ensure adherence to company standards while supervising associates and maintaining store security.

The role requires strong communication, people management, and a commitment to customer satisfaction. Open availability and full-time hours are expected to support store coverage and rotation schedules.

Qualifications

• Bachelor or degree not required, but high school diploma or equivalent is expected.
• Some college coursework is preferred for career development.
• Experience in supervisory roles is beneficial and aligns with the Co-Manager responsibilities.

Responsibilities

• Lead the store day-to-day operations as Manager On Duty with the management team.
• Oversee merchandising execution to maintain store standards and policy compliance.
• Ensure customer service excellence and handle escalated customer concerns to resolution.

Skills

Interpersonal skills

Team management

Action oriented

Verbal and written communication

Education

High school diploma or equivalent

Some college preferred

Tools

Cash register skills

Computer skills

Job description

The Co-Manager manages the day-to-day operation of the store as a Manager On-Duty in conjunction with the management team members to maximize sales and customer service and oversees the execution of the Merchandising plan to maintain compliance and store standards.

The Co-Manager manages the day-to-day operation of the store as a Manager On-Duty in conjunction with the management team members to maximize sales and customer service and oversees the execution of the Merchandising plan to maintain compliance and store standards.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Drops off bank deposit and picks up change order as needed.
• Consults with the General Manager on associate performance.
• Performs other duties as assigned.

Scheduling Requirements

• All managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the store.
• All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.
• All managers are Full Time and may work up to 45 hours per week.

Core Competencies

• Interpersonal Skills
• Team Management and Development
• Action Orientation
• Strong verbal and written communication skills

Qualifications And Education Requirements

• 21 years of age or older
• High school diploma or equivalent, some college preferred
• Previous experience in a supervisor role
• Successful completion of all required background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job