2143 General Manager Salaried

Books A Million; Matthews (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Books-A-Million in Matthews, NC is seeking an experienced General Manager on Duty to lead 2nd & Charles stores, drive sales, and deliver exceptional customer service through strong leadership.

You will oversee all store operations, manage budgets, recruit and develop the store team, and ensure efficient product flow and loss prevention. A retail leadership and merchandising background is essential.

Qualifications

• Must be 21 years of age or older.
• High school diploma or equivalent; college degree preferred.
• Previous management experience required.
• Strong customer service and merchandising skills.
• Ability to supervise a large number of associates.
• Pass background screenings.

Responsibilities

• Lead store team to maximize profits and customer service while adhering to company policies.
• Oversee store operations and ensure security, cash handling, and loss prevention.
• Plan, organize, and direct store activities with the management team.
• Maintain merchandising standards, stock levels, and monthly budgets.
• Recruit, hire, train, and develop store management staff.
• Facilitate effective communication through daily briefings and meetings.
• Create schedules to provide adequate coverage and ensure smooth operations.
• Handle customer complaints to a satisfactory conclusion.

Skills

Management

Leadership

Customer service

Merchandising

Communication

Scheduling

Budgeting

Training & development

Team building

Education

High school diploma

Business degree preferred

Tools

POS systems

Inventory management

Job description

Job Description

The General Manager is responsible for the day-to-day operation of 2nd & Charles stores as a Manager On Duty in conjunction with the management team to maximize sales and customer service. The General Manager also oversees the execution of all aspects of store operations by providing effective leadership, achieving maximum sales and profits, controlling budgetary expenses, and managing the store team through training, development, and accountability.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines
• Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
• Plans, organizes, and directs store activities with the assistance of other store management.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Ensures efficient product flow within the store.
• Recruits and hires talent for the store team.
• Coaches, trains, and develops the Management staff.
• Facilitates effective communication to all store associates through daily briefings, and weekly and monthly meetings.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Creates the store schedule to provide adequate coverage for all aspects of the store.
• Enhance store's reputation by establishing and maintaining good community relations and partnerships.
• Drops off bank deposit and picks up change order as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.
• *Duties may vary depending on store size or store volume.

Scheduling Requirements

• All managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the store.
• All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.
• All managers work 45 hours per week. (40 regular hours + 5 overtime hours)

Core Competencies

• Interpersonal Skills
• Team Management and Development
• Action Orientation
• Strong verbal and written communication skills

Qualifications And Education Requirements

• 21 years of age or older
• High school diploma or equivalent required, college degree in business-related field preferred
• Previous management experience
• Strong customer service skills
• Demonstrated ability to act in a mature and conscientious manner
• Ability to supervise a large number of associates
• Strong decision-making, communication, and merchandising skills
• Successful completion of all required background screenings

Physical And Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job