2108 Associate

Books A Million; Hagerstown (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Books A Million's 2nd & Charles Associate role focuses on delivering exceptional customer service, helping customers find books and merchandise, and processing payments at the register. You will assist on the sales floor, restock displays, and maintain a clean, inviting store environment.

This entry-level position requires 16+ years old, background screening clearance, and basic computer/cash register skills. You will join a friendly team and support store promotions.

Qualifications

• Must be 16 years of age or older.
• Successful completion of all background screenings.
• Proficiency with cash registers and basic computer skills.

Responsibilities

• Provide exceptional customer service by greeting customers and assisting with questions and orders, plus efficient cashiering.
• Sell products and participate in store promotions and company programs.
• Merchandise products and place items on the sales floor according to guidelines.
• Restock and reset displays and maintain store cleanliness and organization.
• Assist with inventory, shipments, and housekeeping tasks as required while protecting assets.

Skills

Interpersonal Skills

Self-Management

Communication Skills

Tools

Cash register skills

Computer skills

Job description

Job Description

Reporting to the General Manager, the 2nd & Charles Associate is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Roles and Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products, offer point of sale initiatives including Magazine program, Text 2 Mobile Program, Educator programs, and other company-sponsored programs.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to resetting table and shelf displays, picking up items, shelving books and product, store housekeeping/cleaning tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Performs other duties as assigned including, but not limited to assisting in other departments, including but not limited to buyback, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Core Competencies

• Interpersonal Skills
• Self-Management
• Communication Skills

Qualifications And Education Requirements

• 16 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer skills and cash register skills
• Previous retail sales experience

Physical And Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job