2107 Associate

Books A Million; Harrisburg (Dauphin County); On-site; USD 21,000 - 28,000; Full time

Job summary

Books A Million in Harrisburg, PA is seeking a 2nd & Charles Associate who delivers exceptional customer service and helps shoppers with questions and orders, drawing on knowledge of books and merchandise to enhance every visit.

You will greet customers, process sales at the register, promote programs, assist with merchandising, stock and housekeeping, and support loss prevention and department teamwork to ensure a positive, efficient shopping experience.

Qualifications

• 16 years of age or older
• Successful completion of all background screenings

Responsibilities

• Greet customers and assist with questions and orders, including efficient cashiering
• Sell products and promote programs (Magazine, Text 2 Mobile, Educator programs)
• Deliver and place products on the sales floor following merchandising guidelines
• Restock and reset displays, perform housekeeping and general store maintenance
• Protect company assets by adhering to loss prevention standards
• Assist in other departments as needed (buyback, receiving, fixtures, inventory, restroom upkeep)

Skills

Interpersonal Skills

Self-Management

Communication Skills

Tools

Cash Register Skills

POS System

Computer Skills

Job description

Job Description

Reporting to the General Manager, the 2nd & Charles Associate is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Roles and Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products, offer point of sale initiatives including Magazine program, Text 2 Mobile Program, Educator programs, and other company-sponsored programs.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to resetting table and shelf displays, picking up items, shelving books and product, store housekeeping/cleaning tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Performs other duties as assigned including, but not limited to assisting in other departments, including but not limited to buyback, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Core Competencies

• Interpersonal Skills
• Self-Management
• Communication Skills

Qualifications And Education Requirements

• 16 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer skills and cash register skills
• Previous retail sales experience

Physical And Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job