2040 - Client Service Rep 2

IQVIA; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. Under guidance, this role controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.

Located at client sites and through internal resources, you will ensure contract fulfillment to specifications, review data requirements, follow data verification protocols, and respond to

Qualifications

• Bachelor's degree required; strong SQL and Power BI skills.
• Proficiency in Excel and data analysis.
• Two years of relevant work experience required.
• Pharmaceutical experience preferred.
• Ability to communicate with all levels.

Responsibilities

• Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
• Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer’s specifications, including timeliness and quality.
• Follows IQVIA data verification protocols.
• Researches, analyzes and responds to client inquiries that are routine in nature.
• Provides support to team for client service meetings at customer sites.
• May produce ad-hoc studies on demand.

Skills

SQL

Power BI

Communication

Education

Bachelor's Degree

Tools

Excel

Job description

Job Overview
Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.

Essential Functions

• Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
• Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer’s specifications, including timeliness and quality.
• Follows IQVIA data verification protocols.
• Researches, analyzes and responds to client inquiries that are routine in nature.
• Provides support to team for client service meetings at customer sites.
• May produce ad-hoc studies on demand.

Qualifications

• Bachelor’s Degree Req
• SQL
• Power BI
• Two (2) years related work experience Req
• Experience in an IQVIA role preferred and pharmaceutical experience Pref
• Proficient in PC applications such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral)
• Demonstrate problem solving, analytical and strong customer service skills

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com