2027 Summer Corporate Intern - Product Support Engineering

Caterpillar; Peoria (IL); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

PTO

Holidays

Relocation assistance

Medical coverage

Job summary

Caterpillar offers a unique opportunity within our Product and Customer Support organization, allowing students to gain real-world experience and build core competencies. Product Support Engineering Interns help dealers and customers with technical support of machinery and engines, while delivering industry expertise and superior service.

The internship is full-time for 12 weeks, onsite at multiple US locations, including Peoria, IL, with rotations across product areas and support functions.

Qualifications

• Must be enrolled full time at a 4-year University/College in Engineering, Industrial Distribution, Business, or related degree at the time of application and throughout the program.
• Must have completed 12 credit hours prior to the start of the program.
• Minimum 2.8/4.0 cumulative GPA, no rounding.
• Must be able to relocate to internship location for the duration of the internship and use reliable transportation.

Responsibilities

• Build foundational knowledge of Caterpillar, its products, services and customers.
• Grow personally and professionally through soft skills development and hands-on technical training.
• Collaborate with experts in product development, dealer management, marketing, and sales, etc.
• Work in various rotational assignments throughout Caterpillar, learning strategy, services and products.
• Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar.

Skills

Customer focus

Effective communication

Problem solving

Relationship management

Leadership potential

Organizational skills

Presentation skills

Education

Enrollment in engineering/related degree

GPA 2.8/4.0

Relocation eligibility for internship

Job description

Career Area

Students and Graduates

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

Caterpillar offers a unique opportunity within our Product and Customer Support organization to allow students to gain a wealth of real-world practical experience and establish core competencies. Engineering professionals across the enterprise help our dealers and customers succeed in their business through the promotion and selling of products and services, including market research to the industries we serve. Product Support Engineering Interns help sell and support our products/services and deliver superior service and industry expertise for our dealers and customers. The primary role of a Product Support intern is to assist teams that work with Cat dealers and customers with technical support of large machine and engine base including Excavators, Articulated Trucks, Dozers, Loaders, Natural Gas Engines and more. Mechanical & Industrial Engineering degrees or similar preferred. Specialties within Product Support Engineering include but are not limited to: Channel Capability & Support Aftermarket & Service Learning Field Technical Support Site Performance Management Parts & Service Information Service Operations Quality & Service Engineering Lifecycle Management.

Additional Info

This is a full- time (40 hours per week) 12-week internship May 17, 2027 - August 6, 2027 (subject to change based on selected candidates schedule). Locations for this internship could be Peoria, IL; Cary, NC; Houston, TX; Seguin, TX; Irving, TX; Tucson, AZ or other locations throughout the US.

What You Will Do

• Build foundational knowledge of Caterpillar, its products, services and customers.
• Grow personally and professionally through soft skills development and hands‑on technical training.
• Collaborate with experts in product development, dealer management, marketing, and sales, etc.
• Work in various rotational assignments throughout Caterpillar, learning strategy, services and products
• Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar.

What You Have

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Basic Understanding: Focuses activities on developing and maintaining positive customer relationships. Discusses general differences between internally and externally focused organizations. Cites the cost and benefits of good versus poor customer service. Explains why customer satisfaction is important to successful product/service delivery.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Basic Understanding: Describes non‑verbal behaviors that influence the interpretation of the message. Cites examples of effective and ineffective communications. Explains the importance of effective business communication. Speaks/writes using correct language, mechanics, and gestures.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Basic Understanding: Explains the value of a disciplined approach to problem solving. Describes problem reporting and escalation practices. Utilizes accepted procedures for problem analysis and resolution. Identifies key aspects of problem‑solving techniques used in own area.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Basic Understanding: Provides examples of the characteristics of effective business relationships. Identifies key business relationships in own organization. Describes the nature of a productive business relationship. Explains the benefits of building business partnerships.

Program Qualifications

Must be enrolled full time at a 4‑year University/College in Engineering, Industrial Distribution, Business, or related degreeat the time of application and throughout the program Must have completed 12 credit hours prior to the start of the program Minimum 2.8/4.0 cumulative GPA, no rounding Must be able to relocate to internship location for the duration of the internship and complete daily commute using reliable transportation

Top Candidates Will Also Have

Previous experience/demonstrated abilities in the following areas: Project Management Customer, Dealer, Industry and Product understanding Digital Technology Acumen Strong initiative, communication, leadership, and interpersonal skills Strong presentation skills Highly organized Previous experience/level of proficiency within the following areas: Construction Equipment Mining Equipment Diesel Equipment Natural Gas Engines On‑Highway Trucks Mining engineering experience

Summary

Pay Range:$22.50 - $40.25Intern Hourly Rate: An intern's hourly rate is based on the major/degree being pursued and the number of completed academic hours achieved before the start of the internship.

Intern Benefits

The total rewards package, beyond base salary, may include if eligible:
Accrued Paid Time Off (PTO)
Paid Holidays
Paid Volunteer Day
Housing Stipend
Relocation Assistance
Medical coverage
Voluntary benefits

This position requires working onsite five days a week. Relocation is available for this position. Visa Sponsorship is not available for this position.

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.