2027 Summer Corporate Intern - Business Operations

Caterpillar Financial Services Corporation; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Caterpillar offers a unique internship within its Business Operations organization, designed for students and graduates. This 12-week, full-time internship runs May 17, 2027 – August 6, 2027, across multiple US locations including Tucson, AZ.

You will build foundational knowledge, gain hands-on training, and collaborate with experts in product development, dealer management, marketing and sales. You will grow personally and professionally through soft-skills development, learn strategy and

Qualifications

• Pursuing or holding a degree in Business Operations, Marketing, Analytics or Communications.
• Understanding customer-focused business processes and solutions.
• Willingness to participate in cross-functional rotations across departments.

Responsibilities

• Build foundational knowledge of Caterpillar, its products and customers.
• Grow through soft skills development and hands-on technical training.
• Collaborate with product development, dealer management, marketing and sales teams.

Skills

Channel Development

Account Management

Sales Management

Sales Learning

Site Application Performance

Business Development

Strategy

Sales Operations

Education

Business, Marketing, Analytics, Communications degrees or similar

Tools

CRM systems

Market Research

Job description

Career Area:

Students and Graduates

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

Caterpillar offers a unique opportunity within our Business Operations organization to allow students to gain a wealth of real-world practical experience and establish core competencies. Business Operations professionals across the enterprise help our dealers and customers succeed in their business through the promotion and selling of products and services, including market research and advertising to the industries we serve. Business Operations Interns help define and deliver premium and consistent online experiences that generate leads, sales, and customer loyalty by accelerating transformational innovation and aggressively developing and growing Caterpillar’s customer-facing digital business and services, revenue, and profit. Business, Marketing, Analytics, Communications degrees or similar preferred.

Specialties within Business Operations include but are not limited to:

• Channel Development
• Account Management
• Equipment & Services Sales Management
• Sales Learning
• Site Application Performance & Technology
• Business Development/ Strategy
• Sales, Operations & Support
• Commercialization

Additional Info:

• This is a full- time (40 hours per week) 12-week internship May 17, 2027 – August 6, 2027 (subject to change based on selected candidates schedule).

Locations:

• Locations for this internship could be Peoria, IL; Cary, NC; Houston, TX; Seguin, TX; Irving, TX; Tucson, AZ or other locations throughout the US

What You Will Do:

• Build foundational knowledge of Caterpillar, its products, services and customers.
• Grow personally and professionally through soft skills development and hands‑on technical training.
• Collaborate with experts in product development, dealer management, marketing, and sales, etc.
• Work in various rotational assignments throughout Caterpillar, learning strategy, services and products
• Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar.

What You Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Basic Understanding:

• Focuses activities on developing and maintaining positive customer relationships.
• Discusses general differences between internally and externally focused organizations.
• Cites the cost and benefits of good versus poor customer service.
• Explains why customer satisfaction is important to successful product/service delivery.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Basic Understanding:

• Describes non‑verbal behaviors that influence the interpretation of the message.