2027 Richfield, UT KOA Guest Services - Work Camper

KCN Campgrounds; Richfield (UT); On-site; USD 1,653,000 - 2,480,000; Full time

Benefits offered by this job

FHU RV site

Utilities included

25% store discount

Free laundry

Job summary

KCN Campgrounds is seeking a Front Desk Clerk to handle guest registration, front desk and store procedures while delivering exceptional service at our Richfield, Utah campground.

You will greet guests, process registrations and reservations, and support store operations in a friendly, professional KOA environment. The role requires reliable scheduling for nights, weekends, and holidays and adherence to KOA guidelines.

Qualifications

• Hear and speak the English language fluently.
• Knowledge of computer and cash register operation.
• Ability to work nights, weekends, and holidays.
• Excellent customer services skills.
• Ability to maintain confidentiality.

Responsibilities

• Responsible for guest registration, front desk, and store procedures while delivering great guest service.
• Report to the General Manager.
• Greet guests with a positive attitude and professional appearance in KOA uniform.
• Handle registrations, reservations, store sales and refunds following KOA guidelines.
• Use cash registers and front desk equipment accurately.
• Stocking and cleaning programs as directed by Campground Manager/Owners.
• Promote local attractions and KOA system through sales and referrals.
• Assist with maintenance or housekeeping duties as needed.

Skills

Fluent English

Cash register operation

Customer service

Night/weekend/holiday availability

Confidentiality

Job description

Pay Type: per hour Benefits: FHU RV site, utilities included, 25% store discount, free laundry.

About KCN:

About KCN: KCN is an outdoor hospitality investment and management company. We focus on purchasing value-added campground properties, improving and stabilizing them, and then managing and growing them with our in-house property management team. We're focused on building a portfolio of the best RV campgrounds in the country - where our guests love to visit and our team loves to work.
Our Mission is to invest in Outdoor Hospitality: to create unique experiences that bring our guests closer to nature and each other, to provide a rewarding work environment for our team members, and to achieve outstanding financial returns for our investors.
Our Vision is to build a growth-oriented company that provides our team with enriching personal and professional opportunities while delivering outstanding returns for our investors. As a leading Outdoor Hospitality company specializing in campground and RV properties, we are driven to create exceptional experiences for our guests while optimizing profitability and maximizing returns for our investors. We accomplish this by investing in value-add properties that meet our strict criteria and pass our rigorous diligence processes.

Position Summary

Responsible for guest registration, front desk, and store procedures while delivering great guest service. Reports to the General Manager.

General Duties

Responsibilities:

• Provide superior guest service over the telephone and in person, by being enthusiastic,
  attentive, friendly and helpful.
• Greeting all guests with a positive attitude and a well-groomed appearance, a smile,
  recognition and a proper KOA uniform and name tag.
• Handle all guest issues with respect by listening and acknowledging their concern.
• Follow all KOA guidelines and procedures regarding the handling of registrations,
  reservations, store sales and refunds.
• Follow specific cash and credit card handling procedures and properly use the computer,
  cash register, credit card, and various other front desk equipment.
• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as
  requested by the Campground Manager and/or Owner(s) for all front office and store
  facilities.
• Promote local attractions, as well as the KOA system, through Value Kard sales,
  referrals to other KOA's, and being knowledgeable of all national and local advertising
  and discount programs.
• This job description is not intended to cover or contain a comprehensive listing of
  activities, duties or responsibilities. Other duties, responsibilities and activities may
  change or be assigned at any time with or without notice. This may include assisting
  with Maintenance or Housekeeping duties on which you are qualified to perform.

Expected Results

• All guests are greeted immediately with friendly, helpful and professional guest service
  delivery.
• Demonstration of a positive attitude with guests, management, team members, and
  vendors.
• Careful and accurate money handling.
• Promotion of this KOA and entire KOA system.
• Well-groomed appearance and appropriate, clean KOA uniform and nametag.
• Attention to detail when taking reservations and/or registering guests.

Job Qualifications

• Hear and speak the English language fluently
• Knowledge of computer and cash register operation
• Ability to work nights, weekends, and holidays
• Excellent customer services skills
• Ability to maintain confidentiality

Physical Requirements

• Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds
  regularly
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
  without assistance
• Ability to respond to telephone calls, hear issues, give direction while viewing computer
  screens
• Long periods of standing (80%) Ability to bend, stoop, kneel, crouch, and climb
• Requires the use of hands/fingers to handle or feel