2027 Platforms & Business Consulting Intern

West Monroe; Chicago (IL); Hybrid; USD 55,000 - 77,000; Full time

Job summary

West Monroe invites you to join our Customer Strategy & Platforms team as a Consulting Intern. You will work directly with clients to design and implement business processes and technology solutions across marketing, sales, customer service, and operations.

You'll gain hands-on experience in strategy, process design, financial modeling, and platform configuration while collaborating with cross-functional teams and stakeholders in a hybrid work setting.

Qualifications

• Pursuing a bachelor’s degree with an expected graduation date between Dec 2027 and Aug 2028
• Official transcripts may be requested prior to start
• Must be legally eligible to work in the United States without sponsorship now or in the future

Responsibilities

• Develop and deliver business and technology solutions across Marketing, Sales, Customer Service, Accounting, and Operations
• Gather requirements and translate business needs into actionable designs
• Conduct market, business, and data analysis to identify trends and opportunities
• Participate in strategy and process design workshops to define current and future state processes and KPIs
• Assist in configuring and implementing enterprise platforms such as ServiceNow, Salesforce, and NetSuite
• Create requirements, user stories, solution designs, process maps, and user guides
• Support testing, quality assurance, and knowledge transfer during deployment

Skills

Analytical thinking

Written & verbal communication

Team collaboration

Organizational skills

Leadership experience

Curiosity about AI

Education

Bachelor’s degree in progress

GPA 3.0 minimum

Tools

Salesforce

ServiceNow

NetSuite

Job description

Launch your consulting journey with West Monroe

West Monroe is seeking Consulting Interns to join our Customer Strategy & Platforms team within our Technology and Experience (TechEx) Practice. As a Consulting Intern, you will work directly with clients across various industries, focusing on business process, operations, and technology platforms like Salesforce, ServiceNow, and NetSuite to enhance their sales, marketing, customer service, eCommerce, order management, operations, and accounting functions.

As a Consulting Intern, you will gain hands-on experience in areas such as strategy development, business process design, financial modeling, technology configuration and implementation, preparing you to make a meaningful impact on our clients' marketing, sales, service, accounting, and operations teams.

Primary Responsibilities

• Develop and deliver business and technology solutions across Marketing, Sales, Customer Service, Accounting, and Operations functions
• Partner with client stakeholders to gather business requirements, document desired outcomes, and translate business needs into actionable solution designs
• Conduct market research, business analysis, and data analysis to identify trends, evaluate opportunities, and support strategic recommendations
• Participate in strategy and process design workshops to define current state and future state business processes, key performance indicators (KPIs), and guiding principles
• Analyze, redesign, and document operational workflows to improve efficiency, user experience, and business performance
• Assist in the configuration, customization, and implementation of enterprise platforms, including ServiceNow (ITSM, CSM, and FSO), Salesforce, and NetSuite
• Support the design and configuration of workflows, forms, automations, and basic scripting within ServiceNow, NetSuite, and Salesforce while translating business requirements into technical solutions
• Collaborate with developers, business analysts, architects, and client stakeholders throughout project delivery
• Create business requirements, user stories, solution design documentation, process maps, and user guides
• Perform system testing, debugging, quality assurance, unit testing, and user acceptance testing (UAT) to ensure high-quality implementations
• Support deployment activities, post implementation enhancements, and end user adoption by creating training materials and facilitating knowledge transfer

What You’ll Bring to the Team

• Sharp analytical thinking and an interest in solving complex problems
• Effective written and verbal communication skills
• A collaborative mindset and enthusiasm for working as part of a team
• Ability to stay organized and manage priorities in a dynamic environment
• Demonstrated leadership through academics, extracurricular activities, or prior work experience
• Curiosity about emerging technologies, including AI, and a passion for continuous learning and innovation

Required Qualifications

• Bachelor’s degree in progress, with an expected graduation date between December 2027 and August 2028
• You will be asked to confirm your expected graduation month and year at the offer stage and prior to beginning your internship
• We do request & review official transcripts from your school prior to the start of our internship program
• If your expected graduation date falls outside of this range or changes, you are not eligible for this internship
• Minimum cumulative GPA of 3.0
• Legally authorized to work in the United States without limitation or sponsorship now or in the future (e.g., OPT, H-1B visa, TN, etc.)
• Reside within 50 miles of your assigned office prior to your start date; our culture emphasizes team collaboration within a hybrid work model
• Ability and willingness to travel (up to 50%); travel expenses covered by West Monroe
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs

Preferred Qualifications:

Majors in:

• Accounting
• Business Administration
• Business Analytics
• Computer Engineering
• Computer Science
• Economics
• Finance
• Industrial & Systems Engineering
• Information Systems
• Marketing
• Software Engineering
• Supply Chain

Join our team and make a lasting impact!

Based on pay transparency guidelines, the pay rate for this role is $40.00.

Other consultancies talk at you.

At West Monroe, we work with you.

We're a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We're fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what's next.

You'll feel the difference in how we work. We show up personally. We're right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn't a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe** ****is an Equal Employment Opportunity Employer** We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [e-mail].

If you are based in California, we encourage you to read West Monroe's Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.