2027 Platforms & Business Consultant

West Monroe; Seattle (WA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

West Monroe is seeking entry-level Consultants to join our Customer Strategy & Platforms team within our Technology and Experience (TechEx) Practice.

As a Consultant, you will work directly with clients across various industries, focusing on business process, operations, and technology platforms like Salesforce, ServiceNow, and NetSuite to enhance their sales, marketing, customer service, eCommerce, order management, operations, and accounting functions.

Qualifications

• Bachelor’s degree in progress with expected graduation window
• Minimum cumulative GPA as applicable per candidate
• Experience or ability to work legally in the United States and travel up to 50%

Responsibilities

• Develop and deliver business and technology solutions across Marketing, Sales, Customer Service, Accounting, and Operations functions
• Partner with client stakeholders to gather requirements and translate needs into designs
• Conduct market research, business analysis, and data analysis to identify trends and opportunities
• Assist in configuration and implementation of enterprise platforms like ServiceNow, Salesforce, and NetSuite
• Create requirements, user stories, solution design docs, and process maps
• Support testing and post-implementation training and adoption activities

Skills

Analytical thinking

Communication skills

AI tools awareness

Education

Bachelor's degree in progress

Tools

Salesforce

ServiceNow

NetSuite

Job description

Launch your consulting journey with West Monroe

West Monroe is seeking entry-level Consultants to join our Customer Strategy & Platforms team within our Technology and Experience (TechEx) Practice. As a Consultant, you will work directly with clients across various industries, focusing on business process, operations, and technology platforms like Salesforce, ServiceNow, and NetSuite to enhance their sales, marketing, customer service, eCommerce, order management, operations, and accounting functions.

As a Consultant, you will gain hands‑on experience in areas such as strategy development, business process design, financial modeling, technology configuration and implementation, preparing you to make a meaningful impact on our clients’ marketing, sales, service, operations, and accounting teams.

Primary Responsibilities

• Develop and deliver business and technology solutions across Marketing, Sales, Customer Service, Accounting, and Operations functions
• Partner with client stakeholders to gather business requirements, document desired outcomes, and translate business needs into actionable solution designs
• Conduct market research, business analysis, and data analysis to identify trends, evaluate opportunities, and support strategic recommendations
• Participate in strategy and process design workshops to define current state and future state business processes, key performance indicators (KPIs), and guiding principles
• Analyze, redesign, and document operational workflows to improve efficiency, user experience, and business performance
• Assist in the configuration, customization, and implementation of enterprise platforms, including ServiceNow (ITSM, CSM, and FSO), Salesforce, and NetSuite
• Support the design and configuration of workflows, forms, automations, and basic scripting within ServiceNow, NetSuite, and Salesforce while translating business requirements into technical solutions
• Collaborate with developers, business analysts, architects, and client stakeholders throughout project delivery
• Create business requirements, user stories, solution design documentation, process maps, and user guides
• Perform system testing, debugging, quality assurance, unit testing, and user acceptance testing (UAT) to ensure high-quality implementations
• Support deployment activities, post implementation enhancements, and end user adoption by creating training materials and facilitating knowledge transfer
• Assist with financial modeling and business case development to evaluate strategic initiatives and align technology investments with business objectives
• Maintain project documentation and contribute to continuous improvement efforts across client engagements
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data‑driven recommendations for clients, exercising sound judgment in evaluating outputs
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes

What You’ll Bring to the Team

• Sharp analytical thinking and an interest in solving complex problems
• Effective written and verbal communication skills
• A collaborative mindset and enthusiasm for working as part of a team
• Ability to stay organized and manage priorities in a dynamic environment
• Demonstrated leadership through academics, extracurricular activities, or prior work experience
• Curiosity about emerging technologies, including AI, and a passion for continuous learning and innovation

Required Qualifications

• Bachelor’s degree in progress, with an expected graduation date between December 2026 and August 2027. Candidates must currently be on track to graduate within this window. The graduation date will be verified.
• Minimum cumulative GPA of 3.0
• Legally authorized to work in the United States without limitation or sponsorship now or in the future (e.g., OPT, H-1B visa, TN, etc.)
• Reside within 50 miles of your assigned office prior to your start date; our culture emphasizes team collaboration within a hybrid work model
• Ability and willingness to travel (up to 50%); travel expenses covered by West Monroe
• Experience integrating AI tools (e.g., ChatGPT) into day‑to‑day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high‑quality outputs

Preferred Qualifications

• Accounting
• Business Administration
• Business Analytics
• Computer Engineering
• Computer Science
• Economics
• Finance
• Industrial & Systems Engineering
• Information Systems
• Marketing
• Software Engineering
• Supply Chain

Join our team and make a lasting impact!

Other consultancies talk at you.

At West Monroe, we work with you.

We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real‑world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.

You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co‑creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe is an Equal Employment Opportunity Employer. We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [e-mail].

Please review our current policy regarding use of generative artificial intelligence during the application process. Additionally, West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to [e-mail].

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.