2027 Internship - Customer Support (Engagement), Orlando, FL

Textron Inc.

Orlando (FL)

On-site

USD 27,000 - 40,000

Full time

5 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Prepaid stipend

Mentorship program

Real project work

401(k) vesting credit

Flexible schedules

Job summary

Textron Aviation in Orlando offers a Customer Engagement Internship to gain hands-on experience across customer services, travel coordination, and on-site support. You’ll help prepare hotels, transportation, meals, and visit logistics while learning from experienced professionals.

The role requires pursuing a Bachelor's in hospitality or related field, strong communication, and the ability to obtain an airport badge.

Qualifications

Pursuing Bachelor’s degree in hospitality or related field.
Must be able to obtain and maintain an airport security badge through the local airport authority.
Ability to work 1 weekend day with limited supervision.

Responsibilities

Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas
Provide excellent service to all customers, and follow proper phone procedures and etiquette.
Ensure refreshment area is clean and stocked, and greet customers in a friendly manner
Provide customers with assigned work-spaces and internet access information, as requested
Provide customer assistance in obtaining reservations for transportation, lodging, meals etc. and negotiate corporate discounted rates.
Offer information on local attractions, restaurants, and events in the area
Assists customers with use of courtesy car, per approved standard operating procedure
Ensures all visitors sign in and wear corporate approved visitor badge
Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.
Proactively update and maintain visitor log input in customer preference data base, currently View360, with input from Customer Service Managers for each departing customer
Provides assistance on process improvement projects as business need arises, and other responsibilities as required

Skills

Microsoft Office

Multiline telephone

Verbal communication

Written communication

Customer service

Education

Bachelor’s degree in hospitality or related field

Job description

Why This Internship

As an intern with Textron, you’ll gain hands‑on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success.

Why This Internship

JOB SUMMARY:

Support the service center to provide care and comfort of customers, providing a unique customer experience based off individual preferences. Assists with coordinating hotel, transportation, meal reservations and additional requests from the customer prior to and during their visit. Welcomes visitors, employees and customers and directs them to the proper contact. The Customer Engagement Intern engages in numerous face‑to‑face, telephonic and written exchanges throughout the course of their responsibilities.

JOB RESPONSIBILITIES:

Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas
Provide excellent service to all customers, and follow proper phone procedures and etiquette.
Ensure refreshment area is clean and stocked, and greet customers in a friendly manner
Provide customers with assigned work‑spaces and internet access information, as requested
Provide customer assistance in obtaining reservations for transportation, lodging, meals etc. and negotiate corporate discounted rates.
Offer information on local attractions, restaurants, and events in the area
Assists customers with use of courtesy car, per approved standard operating procedure
Ensures all visitors sign in and wear corporate approved visitor badge
Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.
Proactively update and maintain visitor log input in customer preference data base, currently View360, with input from Customer Service Managers for each departing customer
Provides assistance on process improvement projects as business need arises, and other responsibilities as required

EDUCATION / EXPERIENCE:

Pursuing Bachelor’s degree in hospitality or related field

QUALIFICATIONS:

Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
Experience with multiline telephone
Excellent communication skills – verbal and written.
Professional demeanor and ability to accept instructions and directions.
Customer relations and interpersonal skills.
Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.
Ability to work 1 weekend day with limited direct supervision

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F‑1 students and J‑1 exchange visitors who will need employment sponsorship.

Summer internships are 40 hours per week typically from late‑May to early‑August lasting 10 weeks.

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Why You’ll Love Interning at Textron

This internship is more than a summer experience — offering mentorship, training, and meaningful, hands‑on work that helps you build confidence, develop new skills, and take real steps toward your career goals.

Our benefits include:

Paid, full‑time 10‑week summer internship with a prepaid stipend
Mentorship, training, and development opportunities
Real project work and hands‑on experience
Service time credited toward 401(k) vesting upon full‑time employment
Alternative work schedules at select locations

About Textron

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E‑Z‑GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real‑world solutions.

Join Textron and build a career where your work makes an impact, your ideas are valued, and your growth is supported.

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Recruiting Timeline

Applications for this position will be accepted from January 1st through January 31st, 2027. The application window may be shortened or extended based on candidate flow and business needs. We encourage you to apply as soon as possible, and review the location for this role to ensure it aligns to your location preferences as all roles are on site at a Textron business unit. Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Primary Location

US-Florida-Orlando

Job Field

Business Development

Schedule

Full‑time

Job Level

Individual Contributor

Job Type

Internship / Co‑Op

Shift

First Shift