2027 Intern - Experience Researcher

Adobe Inc.; San Jose (CA); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Adobe invites an Experience Research Intern to lead a UX research project across global sales and hosting teams, turning insights into personas and needs that drive leadership decisions.

This hybrid internship runs May–September 2027, with office/home collaboration. You will use Qualtrics, Miro, AI tools, and Adobe products to plan, analyze, and share findings that shape Adobe's workplace experiences.

Qualifications

• Experience with qualitative research methods such as interviews and synthesis.
• Experience crafting journey maps and personas or similar outputs.
• Familiarity with survey design and basic quantitative analysis.
• Currently enrolled full-time with graduation date Dec 2027–Jun 2028.

Responsibilities

• Plan and lead a research study from research questions and recruitment through a final readout with leaders.
• Conduct interviews, observation sessions, and a survey with sellers and hosting teams.
• Partner with a data analyst to compare findings with usage data.
• Build journey maps and personas, then translate into ranked opportunities.
• Use Qualtrics, Miro, AI tools, and Adobe products to plan, analyze, and share insights.

Skills

Qualitative research

Interviews

Journey maps

Personas

Survey design

Education

Bachelor's or Master's in HCI/Information Science/Cognitive Science/Psychology/Anthropology/Design

Tools

Qualtrics

Miro

AI tools

Adobe products

Job description

The Opportunity

What does it take for the people who sell to and host Adobe's customers to do their best work? Which tools, technology, and spaces help them build strong customer relationships, and which ones slow them down? As an Experience Research Intern on the Workplace Digital Experiences team, you'll help us find out!

Our team designs and runs the technology behind how Adobe works together, from meeting spaces and customer briefing centers to Lab82, our workplace experimentation program. This summer, you'll lead a UX research project with Adobe's sales and customer-facing teams around the world, including our international markets, and turn what you learn into clear personas and needs. Your findings will help leaders decide where to invest, so you'll see your work shape real decisions!

All 2027 Adobe interns will be co-located hybrid. This means that interns will work between their assigned office and home. Interns will be based in the office where their manager and/or team are located, where they will get the most support to ensure collaboration and the best employee experience. Managers and their organization will determine the frequency they need to go into the office to meet priorities.

What You'll Do

• Plan and lead a research study, from research questions and recruiting through a final readout with leaders across Technology Services and Sales.
• Conduct interviews, observation sessions, and a survey with sellers, solution consultants, and the teams who host customers.
• Partner with our data analyst to compare what people tell you with usage and service data.
• Build journey maps and personas, then turn them into a ranked list of opportunities, including concepts to test in Lab82.
• Use Qualtrics, Miro, AI tools, and Adobe products to plan, analyze, and share your research.

What You Need to Succeed

• Currently enrolled full time and pursuing a Bachelor's or Master's degree in Human-Computer Interaction, Information Science, Cognitive Science, Psychology, Anthropology, Design, or a related field, with an expected graduation date of December 2027 to June 2028.
• Ability to participate in a full time internship between May and September.
• Experience with qualitative research methods such as interviews, contextual inquiry, and synthesis, through coursework, projects, or internships.
• Experience crafting journey maps, personas, or similar research outputs.
• Familiarity with survey design and basic quantitative analysis.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail].

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $38.00 - $51.00 hourly. Your recruiter can share more about the specific pay rate for your job location during the hiring process.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.