2027 Customer Experience After Sales Summer Internship

Stellantis; Auburn Hills (MI); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Cutting-edge projects

Collaborative environment

Mentorship

Networking

Workshops

Paid holidays

Vehicle discount

Lease program

Job summary

The Customer Experience (CX) Operations Intern at Stellantis will support the CX Operations team across Sales, After Sales, Network, and Brand initiatives. You will help implement CX processes, coordinate surveys, and align field operations with corporate guidelines to strengthen customer experience.

This role emphasizes collaboration, data-driven decision making, and the ability to work with multiple stakeholders while ensuring consistency with Stellantis standards.

Qualifications

• Pursuing an associate degree or higher from an accredited college or university.
• Able to work 40 hours per week during the internship.

Responsibilities

• Support CX Operations with programs across Brands, Sales, MOPAR, Dealer Network, and the US field force to ensure positive customer outcomes.
• Drive CX goals and initiatives impacting the dealer network and related functions.
• Align regional teams with Stellantis Operating Guidelines and dealer relationships.
• Lead communications to field operations regarding survey vendors and processes with the Voice of Customer Team.
• Coordinate J.D. Power results and update Stellantis Operating Guidelines and Assessments.
• Support efforts to achieve top 1 on J.D. Power SSI & CSI surveys and best-in-class NPS.
• Assist in standardizing CX processes and vendor relationships across the network.

Skills

Communication

Microsoft Office

Teamwork

Interpersonal skills

Leadership

Education

Associate degree or higher

Bachelor’s degree or higher (preferred)

Tools

Microsoft Office

Job description

Internship Format

This internship will follow a hybrid/in-person model. Interns will be based at the Stellantis Headquarters and Technology Center in Auburn Hills, Michigan, and are expected to work on-site 5 days per week. Relocation assistance may be available for candidates who meet specific eligibility criteria. The internship program is scheduled to run from May through August 2027.

Stellantis Internship Program Highlights

The Stellantis Internship Program offers a unique opportunity for highly motivated, innovative, and inspired individuals to work on challenging assignments where contribution, teamwork and communication are vital to the success of the organization. As a leading-edge company, we provide real world challenges and rewarding intern experiences to candidates from a variety of colleges and universities while providing a competitive salary.

Internship Format

This internship will follow a hybrid/in-person model. Interns will be based at the Stellantis Headquarters and Technology Center in Auburn Hills, Michigan, and are expected to work on-site 5 days per week. Relocation assistance may be available for candidates who meet specific eligibility criteria. The internship program is scheduled to run from May through August 2027.

Stellantis Internship Program Highlights

The Stellantis Internship Program offers a unique opportunity for highly motivated, innovative, and inspired individuals to work on challenging assignments where contribution, teamwork and communication are vital to the success of the organization. As a leading-edge company, we provide real world challenges and rewarding intern experiences to candidates from a variety of colleges and universities while providing a competitive salary.

Internship Benefits

• Exposure to cutting-edge projects and technologies
• Collaborative work environment
• Mentorship from experienced professionals
• Networking opportunities with peers and leaders
• Skill development workshops and training sessions
• Paid US holidays
• Stellantis Employee Advantage Vehicle Discount Program
• Eligible interns may be able to participate in the Company Vehicle Employee Lease Program

Department Details

The Customer Experience (CX) Operations Intern is responsible for supporting the CX Operations team as they work with the Sales, After Sales, Network, and Brand teams in the facilitation of CX related programs and initiatives. The CX Operations team is crucial to bridging the gap between corporate strategies and field operations as they support the dealer network. As we accelerate to best in class in 2027 and beyond on the J.D Power SSI/CSI surveys, this role will be an integral part in ensuring we build trust and understanding with field operations and integrate the customer experience in all our initiatives. This role will help implement the CX Field strategy through simple, data driven measures to drive improved customer experience across our commercial team.

Essential Duties/Key Responsibilities

• Supporting Brands, Sales, MOPAR, Dealer Network, and the US field force to implement CX processes and programs that consistently produce positive customer outcomes
• Drive CX goals and initiatives that impact the dealer network (Brands Sales, MOPAR, Dealer Network, Legal, Finance, Canada, Mexico, etc.)
• Drive strategy and alignment between regional teams as we implement Stellantis Operating Guidelines with our dealerships
• Lead Communications to field operations as it relates to survey vendor and processes implemented with our Voice of Customer Team
• Coordination of JDP results and updating and alignment of Stellantis Operating Guidelines and Assessments
• Assist in establishing a consistent approach to the Network to achieve Top 1 on J.D. Power SSI & CSI survey along with best-in-class NPS performance
• Supporting Survey Interference Process and working to improve the process and align with Global standards
• Supporting 3rd Party vendor relationships that intertwine with CX initiatives

Basic Qualifications

• Pursuing an associate degree or higher from an accredited college or university
• Able to work 40 hours per week during the internship

Preferred Qualifications

• Pursuing a bachelor’s degree or higher degree in Business, Sales, Communications, Marketing, Economics, or related field
• Completion of freshman year or higher at an accredited university by the spring of 2027
• Strong written and verbal communication skills
• Proficient with Microsoft Office Suite applications
• Capable of working both independently and as part of a team
• Exceptional interpersonal skills, with the ability to collaborate effectively across various organizational levels and with external partners
• Ability to prioritize tasks, multitask, and achieve goals in a fast-paced environment
• Proven leadership in academic pursuits, extracurricular activities, or service organizations

STELLANTIS DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP (e.g., H-1B, TN, STEM OPT, F-1, etc.) FOR THIS ROLE. IF YOU WILL REQUIRE SPONSORSHIP NOW OR IN THE FUTURE IN ORDER TO WORK IN THIS POSITION, PLEASE DO NOT APPLY.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

EOE / Disability / Veteran