2026-A Revenue Technician (11/2026)

City of Prattville; Prattville (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

The City of Prattville is seeking a dedicated staff member to support revenue collection operations. The role entails processing payments for licenses, taxes, and sanitation, handling deposits, and reconciling MAT data with bank records.

Responsibilities also include assisting customers in person, by phone, and by email; issuing licenses and permits; and preparing monthly and district tax reports.

Qualifications

• Knowledge of city billing and payment processing procedures.
• Experience with customer service via in person, phone, and email.
• Ability to prepare end-of-month reports and district tax reports.
• AMROA certification or ability to obtain.
• Basic computer and software proficiency.

Responsibilities

• Receives and processes payments for licenses, taxes, sanitation billing, and other transactions.
• Receives deposits from city departments and balances deposits.
• Processes payments via the MAT database and reconciles with bank deposits.
• Assists customers in person, by phone, and by email; issues licenses and permits.
• Prepares end-of-month reports and related tax reporting.

Skills

Billing knowledge

Customer service

Data entry

Multi-tasking

Oral/written communication

Problem solving

Interpersonal skills

Attention to detail

Education

High school diploma

Tools

MAT database

Job description

This position performs technical and customer service duties in support of the collection of city revenue.

• Receives and processes payments. (35%)
  • Receives and processes payments for business licenses, sales taxes, sanitation billing, and other customer transactions.
  • Receives and processes deposits from city departments.
  • Receives payments for special sanitation pick-ups charges.
  • Receives payments in person, by mail, or over the telephone.
  • Balances and prepares deposits.

• Processes payments received via the My Alabama Taxes (MAT) database. (25%)
  • Downloads payment data from the system and enters into internal spreadsheet document.
  • Enters returns and/or payment information.
  • Balances internal system with bank deposits.
• Performs customer service functions. (20%)
  • Assists customers in person, by telephone, and by email.
  • Issues business licenses.
  • Processes sales taxes.
  • Issues yard sale permits.
• Prepares end-of-month reports. (10%)
  • Completes end-of-month reporting.
  • Enters district tax reports.
  • Formats and enters Single Point Motor Fuel reports.
  • Compiles sales tax reports.
• Performs a variety of related duties. (10%)

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.

• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain AMROA certification as an Alabama Municipal Revenue Officer.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of city business codes.
• Knowledge of city billing and payment processing procedures.
• Knowledge of customer service principles and practices.
• Knowledge of city and department policies and procedures.
• Knowledge of computers and job-related software programs.
• Skill in problem solving.
• Skill in multi-tasking.
• Skill in prioritizing and planning.
• Skill in interpersonal relations.
• Skill in oral and written communication.

SUPERVISORY CONTROLS

The Finance Director of Deputy Finance Director assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include MAT guidelines, city codes, and city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of related technical and customer service duties. Dealing with dissatisfied taxpayers along with the need to multi-task contributes to the complexity of the position.
• The purpose of this position is to provide technical and customer service support for the city’s revenue collection functions. Success in this position contributes to the efficiency and effectiveness of city operations.

CONTACTS

• Contacts are typically with coworkers, other city staff, business owners, taxpayers, and members of the general public.
• Contacts are typically to exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects.
• The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

EEOC COMMITMENT:

The City of Prattville is committed to maintaining equal employment opportunity by considering job applicants and employees for hiring and advancement on the basis of job-pertinent individual differences and not on the basis of extraneous factors such as race, color, religion, sex, national origin, physical and mental disability, marital status, sexual orientation, genetics, status as current or former uniformed service member, or any other classifications protected by law.