2025124 Technical Program Manager

Cisco; Fulton (MD); On-site; USD 143,000 - 246,000; Full time

Job summary

Cisco’s Customer Experience (CX) team seeks a Program Manager to orchestrate complex, high-stakes initiatives that directly support veterans and military service members. You will oversee cradle-to-grave delivery, keeping programs within scope and budget while aligning to strategic outcomes.

The role emphasizes AI-optimized delivery and cross-functional collaboration to ensure execution excellence and measurable customer value in a demanding, security-focused environment.

Qualifications

• Current U.S. Government DoD TS/SCI with Full Scope Polygraph Clearance is required.
• 10 years of demonstrated experience in Technical Program and/or Project Management.
• Experience managing programs in critical, classified networks is required.
• PMI PMP Certification is required.

Responsibilities

• Serve as the strategic orchestrator for complex CX programs that directly impact veterans and military service members.
• Lead cradle-to-grave delivery of large-scale initiatives, ensuring scope, budget, and business outcomes.
• Drive AI-optimized delivery strategies and foster executive-level partnerships.

Skills

DoD TS/SCI Clearance

PMP Certification

10+ Years PM Experience

Experience with Classified Networks

Job description

The application window is expected to close on: 10/29/2026

The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government TS/SCI with Full Scope Polygraph Clearance.

Must live within commuting distance and be able to work onsite for up to 4 days per week in the Herndon, VA/DC area.

Meet the Team

Our Customer Experience (CX) team is the engine behind delivering strategic value and critical business services to our customers. We combine the power of Cisco’s ecosystem, sophisticated analytics, and cross-functional expertise to ensure our customers’ critical programs achieve success. Our teams lead operational governance, planning, and relationship management. We act as the primary liaison between customer leadership and Cisco’s internal teams, ensuring that every project is not only delivered with precision but is also aligned with the customer's broader business and mission objectives.

Your Impact

As a Program Manager on our CX team, you will serve as the strategic orchestrator for complex programs that directly impact the missions of our veterans and military service members! You will also lead the cradle-to-grave delivery of high-stakes, large-scale initiatives, ensuring they remain on scope, on budget, and fully aligned with business outcomes. Our PMs are pivotal in driving AI-optimized delivery strategies and encouraging executive-level partnerships. By integrating technical insight with expert program governance, you will influence innovation and ensure our solutions address the most pressing challenges facing our customers today!

Minimum Qualifications

• Must possess a current U.S. Government DoD TS/SCI with FSP Security Clearance
• 10 years of demonstrated experience in Technical Program and/or Project Management
• Technical Program and/or Project Management experience within critical, classified networks is required
• Project Management Institute (PMI) Project Management Professional (PMP) Certification required

Preferred Qualifications

• Experience owning the end-to‑end delivery of large-scale projects, ensuring strict adherence to operational standards and seamless cross-functional coordination to ensure consistent delivery excellence, program profitability, and high levels of customer satisfaction
• Track record of orchestrating large-scale, strategic programs that align with complex contracted business outcomes and operational governance
• Proficiency in aligning customer requirements to scope and delivery plans, ensuring the appropriate resources are engaged to meet specific program and project needs
• Dedication to driving continuous improvement by employing AI-optimized solutions and adopting technological transformation to improve customer value and project results

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $142,900.00 to $190,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.

Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan. For Quota-based Incentive Pay, Cisco Typically Pays As Follows

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

New York City Metro Area

$160,800.00 - $253,200.00

Non-Metro New York State & Washington State

$142,900.00 - $246,200.00

• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
• Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.