1st Shift Quality Technician

Franklin Electric; Madison (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Franklin Electric in Madison, Wisconsin is seeking a Quality Technician to be responsible for various activities including calibration of equipment and analysis of raw materials. The role involves conducting tests, evaluating results, and collaborating with teams to improve quality.

The ideal candidate must possess a high school diploma and have some experience in manufacturing or engineering. Skills in using inspection equipment and Microsoft Excel are required. Opportunities for internal training and certifications are available.

Qualifications

• Zero to three years of experience in manufacturing, engineering technology, or a related field.
• Ability to use inspection equipment like calipers and micrometers.
• Willingness to maintain cleanliness and safety standards in the lab.

Responsibilities

• Conduct routine analyses of raw materials and finished goods.
• Calibrate and maintain laboratory equipment.
• Participate in failure investigations and recommend actions.

Skills

Inspection equipment usage

Report writing

Problem-solving

Oral and written communication

Education

High school diploma or equivalent

Relevant education or experience

Tools

Microsoft Excel

Database management software

Job description

Department: Manufacturing / Operations / Quality

Location: US - Wisconsin - Madison

Description

Responsible for varied activities of a Quality Technician, including calibration of simple laboratory and manufacturing equipment, measurement and analysis of raw materials and components from suppliers, and evaluation of returned goods. Works as part of a team to drive quality and continuous improvement into the products we deliver to our customers.

Key Responsibilities

• Conducts routine and nonroutine analyses of in-process materials, raw materials, part samples, finished goods, or process samples.
• Compiles laboratory test data and performs appropriate analyses. Investigates or reports questionable test results.
• Evaluates analytical methods and procedures to determine how they might be improved.
• Identifies quality problems and recommends solutions.
• Interprets test results, compares them to established specifications and control limits, and makes recommendations on the appropriateness of data for release.
• Participates in out-of-specification and failure investigations and recommends corrective actions.
• Prepares or reviews required assembly method documentation, including quality or inspection requirements or reports.
• Calibrates, validates, or maintains simple laboratory equipment.
• Identifies and troubleshoots equipment problems.
• Assists production departments with problem investigation and quality lab measurements.
• Interfaces with suppliers (via phone and/or e‑mail) to resolve issues with incoming QA inspections.
• Performs other related duties as required or assigned.

Other Responsibilities

• Writes technical reports or documentation such as deviation reports, testing protocols, and trend analyses.
• Inputs RMAs into the database, distributes product returns to manufacturing supervisors, and closes out when the process is completed.
• Completes the documentation needed to support testing procedures, including data capture forms, equipment logbooks, or inventory forms.
• Participates in internal assessments and audits as required.
• Ensures that lab cleanliness and safety standards are maintained.

Skills and Abilities

• Uses a range of inspection equipment for product/raw material analysis (calipers, micrometers, etc.)
• Writes routine reports and correspondence.
• Effectively presents information and responds to questions from groups of managers and/or customers.
• Solves practical problems and deals with a variety of known variables in situations where only limited standardization exists.
• Interprets a variety of instructions furnished in written, oral, or diagram formats.
• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Utilizes common-sense understanding to carry out written, oral, or diagrammed instructions.
• Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
• Frequently makes decisions of both minor and major importance, which may affect the work operations of other employees and/or clientele to a moderate degree.

Education and Experience

• Equivalent of four years of high school (required).
• Zero to three years of relevant education or experience in manufacturing, engineering technology, or a related field (required).

Computer Skills

• Advanced: Microsoft Excel.
• Basic: 10‑key, database, word processing/typing.

Certificates and Licenses

• ASQ Quality Inspector Certification (CQI) (preferred)

Physical Activities

• While performing the functions of this job, the employee is:
  • Continually required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
  • Regularly required to sit or stand and to walk.
  • Occasionally required to stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision.
• The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions and expectations.

Environmental Conditions

• While performing the functions of this job, the employee is:
  • Regularly subjected to work near moving mechanical parts and to indoor temperature variations in a manufacturing environment.
  • Occasionally subjected to fumes or airborne particles, as well as toxic or caustic chemicals.
• The noise level in the work environment is usually moderate.