1st Assistant Golf Professional

The Clubs of Kingwood; Concord Township (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Job summary

Invited is seeking a 1st Assistant Golf Professional to oversee the daily operations of the golf department, supervise all non-exempt staff, and manage pro-shop merchandising in alignment with club standards.

The role includes managing outside services, planning tournaments, and promoting member engagement while upholding PGA standards and leadership in the absence of the Director of Golf.

Qualifications

• High school diploma or equivalent required.
• PGA Level 2 certification preferred.
• Strong customer service experience with golf knowledge.
• Ability to handle confidential information with discretion.
• Commitment to ethical work standards.

Responsibilities

• Lead golf and pro-shop attendants and outside services staff with customer service focus.
• Conduct performance evaluations and provide actionable feedback to management.
• Address personnel matters with HR and management guidance.
• Develop and oversee staffing schedules for golf ops and pro-shop.
• Ensure cleanliness and organization of outside service areas and carts.
• Enforce company policies and safety standards with timely action.
• Oversee all golf operations including pro-shop and practice facilities.
• Manage pro-shop merchandising, budgeting, inventory, and purchasing strategies.
• Plan and execute club tournaments and events, including handicap program management.
• Foster member relationships and promote golf programs and events.

Skills

Customer Service

Golf Fundamentals

Discretion

Professionalism

Ethical Standards

Education

High school diploma

PGA Level 2 (preferred)

Job description

1st Assistant Golf Professional

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since itsinceptionin 1957, Invited hasoperatedwith the central purpose ofbuilding relationships and enriching the livesof our members, guests and more than17,000 employees. We are the largest owner and operator ofprivate clubs nationwide, with130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools,state-of-the-artracquet facilities, fitness centers, and much more.Come bea part of this incredible and inclusive team at Invited!

Job Summary:

The 1st Assistant Golf Professional is responsible for overseeing the daily operations of the golf department, ensuring an exceptional experience for members and guests. This role includes supervising all non-exempt golf staff, fostering a collaborative and high-performing team environment. The1st Assistant will manage the pro-shop's merchandising, ensuring that product selection aligns with the club's standards and member preferences. Additionally, this position entails the management of daily pro-shop operations, outside services, and all golf-related activities, while ensuring adherence to company policies and operational standards. The 1st Assistant Golf Professional plays a crucial role in enhancing member engagement and satisfaction through effective leadership and operational excellence

Day-to-Day:

• Train and lead golf and pro-shop attendants, as well as outside services staff, by implementing procedures that ensure exceptional customer service and prompt resolution of member concerns.
• Conduct performance evaluations for golf, pro-shop, and outside services staff, providing constructive feedback and actionable recommendations to management regarding compensation, career advancement, and training opportunities.
• Address personnel matters by determining appropriate actions, such as counseling, written warnings, suspension,or termination, in response to performance, attendance, or policy violations, in coordination with HR and management.
• Develop and oversee work schedules to optimize staffing for golf operations, the pro-shop, outside services, and the club's repair business; recruit and hire qualified personnel to uphold a high standard of member service.
• Ensure the cleanliness and organization of all outside service areas, including staging zones, practice ranges, and golf cart storage, maintaining an exceptional environment for members and guests.
• Enforce company policies and operational standards, including safety protocols and conduct codes, taking timely action through intervention, investigation, and documentation of any violations.
• Oversee all golf operations, including the pro-shop, outside services, and practice facilities, ensuring seamless and efficient service delivery to members and guests.
• Manage financial performance of pro-shop merchandise, with responsibility for profit and loss, budgeting, inventory control, and implementing effective purchasing strategies.
• Optimize merchandising efforts by establishing appealing displays, competitive pricing, and targeted promotions to drive sales while efficiently fulfilling member orders.
• Plan and execute club tournaments and special events, managing all aspects from scheduling to logistics, while overseeing the handicap program to ensure compliance and fairness.
• Foster strong member relationships by actively promoting golf programs and engaging in community-building activities, including participating in events and playing golf to support player development.
• Guide staff in delivering high-quality programs aligned with Invited and PGA standards, ensuring successful clinics, private lessons, and programs for adults, juniors, and seniors that enhance member satisfaction.
• Provide leadership and oversight of the club’s golf department in the absence of the Director of Golf/Head Golf Professional, ensuring continued excellence in operations and service delivery

About You:

Required

• High school diploma, GED, or equivalent.

Preferred

• Completion of PGA certification highly preferred (minimum level 2).
• Strong customer service experience with an extensive knowledge of golf fundamentals.
• Proven ability to handle confidential Company information and sensitive employee matters with discretion and professionalism.
• Commitment to upholding the highest level of ethical work standards.

What We Offer:

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

Want to learn more? Visit www.invitedbenefits.com for full details.

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Have more questions? Check out our Invited Jobs website for more details aboutClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements.Additionalduties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.