117 - Cedarbrook Plaza- Department Lead

JobTarget, LLC; Wyncote (Montgomery County); On-site; USD 36,000 - 52,000; Full time

Job summary

Forman Mills is seeking a Department Lead in Receiving to ensure merchandising directives are executed and customer experience remains courteous, fast and friendly.

You will train staff, maintain signing and floor plans, coordinate with Receiving for hot items, and oversee price changes and inventories to support store operations.

Qualifications

• Must be 18 years or older.
• Education: High School Diploma or Equivalent.
• Experience: Cashier experience preferred but not required.
• Math skills: count money and give accurate change.
• Ability to handle different customer personalities professionally.
• High energy, positive attitude, friendly, courteous.
• Excellent people skills.
• Computer skills: POS software and equipment.
• Kronos (Time and Attendance).
• Calculator proficiency.

Responsibilities

• Greet, assist, and thank customers in a positive manner.
• Train and develop all team members within the department.
• Maintain merchandise presentation as directed by management.
• Verify signing on fixtures is correct.
• Ensure floor plans and floor moves are safely and efficiently conducted.
• Present new freight within 24 hours of receiving.
• Condense older merchandise to make room for new stock.
• Communicate with Receiving to prioritize hot/fashionable items.
• Report selling and non-selling merchandise to store management.
• Ensure timely price changes as directed by the SSC.
• Keep inventories counts accurate.
• Perform additional tasks in all areas as needed.
• Deter theft by reporting dishonest activity to management or loss prevention.
• Communicate tasks to department staff and management.

Skills

Customer service

Communication

Math

Team leadership

Flexibility

Attention to detail

Education

High School Diploma or Equivalent

Tools

POS Software and Equipment

Kronos Time and Attendance

Calculator

Job description

Position Title: Department Lead

Reports to: Store Manager/CO manager/ ASM / Merchandise manager

Department: Receiving

FLSA: Non- Exempt

Position Summary:

The Department Lead is directly responsible for the completion of all Store Support Center’s merchandising directives in regard to merchandise presentation, organization, signing, price changes, inventory, advertising and recovery of their specific area. Provides all customers with a Courteous, Fast and Friendly shopping experience. When needed, assists in other departments and Front-end as directed by management team.

Principle Duties and Responsibilities:

• Ensure outstanding customer service by greeting, assisting, and thanking each customer in a positive approachable manner.
• Responsible for the training and development of all team members assigned, in all aspects of the department.
• Responsible for Merchandise presentation as directed by Store management.
• Verify signing on fixtures is correct
• Ensure floor plans and floor moves are done safely and efficiently to prevent injury to customers and fellow teammates.
• Ensuring new freight in presented within 24 hours of receiving a shipment
• Condensing older merchandise to allow new merchandise
• Communicate with the receiving department to ensure hot items and fashionable merchandise is priority
• Communicate to store management and district manager selling and non-selling merchandise.
• Ensure price changes are completed on time as directed by the store support center
• Inventories counts are accurate
• Performs additional task when needed in all areas of the store including fitting room, receiving, front-end, departments, other than assigned, sidewalk and maintenance.
• Help deter theft by reporting all dishonest behavior to management and /or loss prevention
• Communicate tasks and assignments to department staff and the management team.

Position Requirements:

• Ability to work varied hours/days, including 1 -2 nights per week, weekends and holidays to meet the needs of the business.
• The ability to work in different areas of the store such as selling floor, fitting room, and receiving as directed by supervisors and management.
• Ability to communicate effectively as it relates to communicating to customers and team members all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produce.
• Ability to perform basic math functions in order to operate the register, make change and conduct inventory.
• Physical requirements include lift up to 50 lbs. Use of hands and fingers in a continuous and repetitive activity. Adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.

Minimum Requirements:

• Must be 18 years or older
• Education: High School Diploma or Equivalent
• Experience: Cashier experience preferred but not required
• Job Related Skills: Math, ability to count money and give accurate change
• Ability to handle different customer’s personalities in a professional manner
• High Energy, Positive attitude, Friendly, Courteous,
• Excellent People Skills
• Computer Skills:
• oPOS Software and Equipment
• oKronos (Time and Attendance)
• oCalculator