Client Aide -11-205 - SC/ Zahn Lilly's Place

The Salvation Army Southern California; Los Angeles (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

A prominent non-profit organization in Los Angeles is seeking a Client Aide for Lilly's Place. In this entry-level role, you'll provide compassionate care and oversight for residents, assist with documentation, and ensure a safe environment. Ideal candidates must have an A.A. or 60 units minimum, a valid Class C California Driver’s License, and be bilingual in English/Spanish. This full-time position offers the opportunity to make a significant impact in an essential community service.

Qualifications

• Must possess a valid Class C California Driver’s License.
• Must pass criminal background check in order to be eligible for employment.
• Attainment of at least 21 years of age.
• Must pass criminal background check.
• Attainment of at least 21 years of age.

Responsibilities

• Provide professional and safe care for all residents.
• Complete intake forms and establish individual resident files.
• Document and report unusual occurrences and incidents.
• Enter and update HMIS data and maintain resident files.
• Coordinate with Case Managers and Facility Services Aide.
• Answer calls and support kitchen, cleaning, and donations duties.

Skills

Knowledge and sensitivity regarding issues of homelessness, mental health and chronic illness

Ability to obtain annual TB test and complete required training

CPR/First Aid Certification

Bilingual English/Spanish

Education

A.A. or 60 units minimum required

Job description

11-205 - Client Aide - SC/ Zahn Lilly's Place

Apply for the 11-205 - Client Aide - SC/ Zahn Lilly's Place role at The Salvation Army Southern California.

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Lilly’s Place Client Aide provides general oversight of residents and rooms, checking in and discharges of residents, and evaluates and reports on resident’s condition to the Program Manager, Case Manager, and Lead Facility Services Aide. The Client Aide is also responsible for assisting staff in the completion of documentation and tracking resident’s progress upon discharge and follow-ups.

Essential Functions

• Provide professional, compassionate, and safe care for all residents. Respond to clients’ needs promptly, professionally, and with great courtesy. Provide support to all residents.
• General monitoring of clients to ensure that a safe, quiet, and friendly atmosphere is maintained.
• Explain rules and procedures to all clients.
• Ensure client adherence to program policies and procedures.
• Complete intakes as needed.
• Enter and update all HMIS data as needed.
• Follow all Lilly’s Place and TSA policies and procedures.
• Complete all intake forms and records, establishing an individual resident file for new intakes.
• Complete all daily logs, gather all needed signatures and give complete end-of-shift reports to the oncoming shift and to the Program Manager.
• Monitor the house and residents, make rounds as directed by your supervisor.
• Document and report unusual occurrences, incidents and injuries.
• Ensure that residents’ rooms are neat and clean, hallways are free of obstructions and other safety hazards.
• Provide appropriate involvement in coordination with other staff so that safety and security measures are adhered to.
• Maintain security inside and outside of the building.
• Respond promptly and appropriately to emergency situations.
• Always maintain resident confidentiality.
• Assist Case Managers/Facility Services Aide in completing documentation and tracking residents upon discharge.
• Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner.
• Monitor client’s medication.
• Assist with kitchen duties as needed.
• Assist with cleaning common areas daily, room turnovers, house laundry, and donations.
• Ability to work an irregular schedule with varying hours as needed.
• Other duties as assigned by your immediate supervisor and/or management personnel.
• All duties will be performed in a courteous manner, allowing clients and staff to maintain a healthy sense of self-worth.

Minimum Qualifications

• A. or 60 units minimum required.
• Must possess a valid Class C California Driver’s License.
• Bilingual English/Spanish preferred.
• Must pass criminal background check in order to be eligible for employment.
• Bilingual in Spanish/ English.
• Attainment of at least 21 years of age.

Skills, Knowledge & Abilities

• Knowledge and sensitivity regarding issues of homelessness, mental health and chronic illness
• Ability to obtain annual TB test and complete other required Salvation Army training (decision driving, PTM, etc.)
• Basic information of blood borne infection and universal precautions including the use of protective devices.
• CPR/First Aid Certification.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Administrative

Industries

Non-profit Organizations