1092-IT Operations Support Administrator II

City and County of San Francisco; San Francisco (CA); Hybrid; USD 88,322 - 109,512; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Work-from-home flexibility

Job summary

The City and County of San Francisco is hiring an IT Operations Support Administrator II to provide technology support for the Department of Technology. The role requires an Associate’s Degree, experience in a network environment, and proficiency with ServiceNow and Windows Server.

The chosen candidate will be responsible for troubleshooting, supporting users, and upgrading systems while collaborating with IT teams. This full-time position offers a salary range of $88,322 - $109,512 annually, with benefits and the possibility for career growth within the city’s diverse employment landscape.

Qualifications

• Requires an Associate’s Degree in computer science or closely related field.
• One year of experience in technical support in a network environment.
• Valid California Driver's License is required.

Responsibilities

• Triage, resolve, and document incidents/requests in ServiceNow.
• Provide on-site technical support and account/device administration.
• Upgrade legacy systems and assist in transitioning operations.

Skills

Troubleshooting and problem-solving

Collaboration

ServiceNow

Active Directory

SCCM

Windows Server

Core networking concepts

Education

Associate’s Degree in computer science or related field

Tools

Intune

CrowdStrike

Azure

ITIL frameworks

Microsoft O365

Job description

IT Operations Support Administrator II - Department of Technology - (1092)

• Application Opening: Thursday, March 26, 2026
• Application Deadline: Apply immediately. This recruitment is considered open until filled, but will close no sooner than Tuesday, March 31, 2026 (11:59 PM).
• Salary Range:$88,322 - $109,512 Annual
• Appointment Type: Temporary Exempt, Full Time. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty‑six (36) months.
• Work Location: Incumbent will conduct the majority of work at the Department of Technology (1 S Van Ness, Ave San Francisco, CA 94103). However, there may be situations where the incumbent will be required to work at other sites throughout the City and County of San Francisco as necessary.

The IT Operations Support Administrator II is a key player in driving technology success across the Department of Technology (DT) and participating CCSF departments. As the first point of contact for tech support, this role uses ServiceNow to triage, resolve, and coordinate incidents and service requests—keeping users connected and systems running smoothly.

As part of DT’s Endpoint Services team, this position leads onboarding efforts for new CCSF departments and helps assist new technical projects that bring innovation to life. The administrator deploys hardware and software, establishes secure network access, and ensures endpoint compliance while collaborating closely with IT partners, project managers, and security teams. They also provide hands‑on user training, develop clear documentation, and champion a seamless transition into DT’s technology environment.

This is a high‑impact role for a problem‑solver who thrives on collaboration, innovation, and making technology work for people.

Essential duties include, but are not limited to, the following:

• Triage, resolve, and document incidents/requests in ServiceNow; elevate when necessary and keep clients informed.
• Provide on‑site support and perform routine account/device administration (e.g., imaging, deployments) using established procedures.
• Prepare endpoints and validate access; coordinate exceptions with Network, Applications, and Security teams.
• Perform routine Active Directory tasks (e.g., account creation/updates, group membership) and SCCM actions (e.g., device imaging, software deployment) per established procedures.
• Install, configure, upgrade, and decommission supported hardware/software under project plans; validate functionality and access after changes.
• Onboard department support related to networking, applications, desktop, printer, mobile device, and email.
• Upgrade legacy systems, remove outdated dependencies, and assist with the transition of data/operations between systems.
• Define and document Service Desk solutions and operating processes and procedures in SharePoint, align processes with DT’s technology standards and endpoint security policies, assist with asset management and IT‑related duties as assigned, and inform management and clients of severe problems.
• Assist in managing the remediation and patching of all workstation systems to maintain security, compliance, and performance standards. This includes identifying vulnerabilities, applying operating system and application patches, coordinating remediation efforts with other IT teams, and ensuring all endpoints meet organizational security requirements.
• Provide on‑site support for departments; diagnose and resolve technical issues related to hardware and software systems.
• Perform other duties as required.

How to qualify

Education: Requires an Associate’s Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely‑related field].

Experience: One (1) year of experience performing analysis, installation and technical support in a network environment.

Substitution: Additional experience as described above may be substituted for the required degree on a year‑for‑year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty‑five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco’s 1090 IT Operations Support Training Program may substitute for the required education.

• Background in collaborating with cross‑functional IT teams (such as network, security, or application support) to diagnose and resolve complex technical issues.
• At least one (1) year of experience with Windows Server administration.
• At least one (1) year of experience with core networking concepts and fundamentals.
• At least one (1) year of experience working with Microsoft O365.
• At least one (1) year of experience managing or supporting Active Directory.
• Possession of a valid California Driver’s License.
• At least one (1) year of experience working with System Center Configuration Manager (SCCM), Tanium, or JAMF.
• Hands‑on experience with Intune, Azure, CrowdStrike, ITIL frameworks or certification, Mac OS certification, ServiceNow, ticketing systems.

Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One‑year full‑time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40‑hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full‑time employment.

Benefits

• Competitive pay, benefits, and retirement options.
• Career growth opportunities through training, internal mobility, and subsidized education.
• Diverse work environment in a diverse city.
• Work‑from‑home flexibility: one day a week from home, four days in the San Francisco office.

EEO Statement

The Office of the City Administrator is committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.

We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to Black, Indigenous, and people of color (BIPOC).

Additional information regarding employment with the City and County of San Francisco: The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.