10701 – Executive Principal, Infrastructure Operations

hyundaiautoeveramerica; Irvine (CA); On-site; USD 190,000 - 220,000; Full time

Job summary

HyundaiAutoEverAmerica is seeking an Executive Principal, Infrastructure Operations to lead our enterprise infrastructure at Irvine, CA on-site. The role covers data centers, networks, cloud and hybrid platforms, workplace services, and platform reliability, with executive accountability for run operations.

You will guide 24x7 operations, set standards for ITSM, manage risk and compliance, drive modernization, and lead senior infrastructure leaders; you will partner with security and risk

Qualifications

• 15+ years of senior IT infrastructure leadership experience.
• Proven leadership of large-scale, multi-domain infrastructure operations.
• Deep expertise in datacenter, network, cloud/hybrid platforms, workplace, and service management.
• Strong experience operating in high-availability, regulated, or mission-critical environments.
• Demonstrated ability to lead through operational complexity and organizational scale.

Responsibilities

• Own and operate core infrastructure services including datacenter, network, cloud/hybrid, platform, and workplace operations.
• Ensure 24x7x365 operational reliability, service continuity, and disaster recovery readiness.
• Serve as executive escalation authority for major incidents, systemic failures, and enterprise outages.
• Define and enforce clear operational accountability across internal infrastructure teams.
• Establish ITSM standards for incident, problem, change, and escalation management.
• Drive continuous improvement across infrastructure operations through automation, tooling, and process maturity.

Skills

Leadership 15+ yrs

Large-scale infra ops

Datacenter & Network & Cloud

HA/regulatory environments

Operational complexity

Job description

10701 –Executive Principal, Infrastructure Operations
Location: Irvine, CA 92614 (5-days on-site)

HyundaiAutoeverAmerica (HAEA)isthe dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we providecutting-edgeIT services and Managed Services Provider support to top brands including Kia, Genesis, HyundaiTranslead, Hyundai Mobis, Hyundai Capital, andGlovis.

HAEA offers a truly global and collaborative environment. Here,you’lldrive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.

Ifyou’repassionate about technology and eager to make a real impact at a world-class company, HyundaiAutoEverAmerica is the place to grow your career. Join us and be part of the transformationthat’sdriving the future of automotive innovation.

Website: http://www.haeaus.com

What you will be doing

We are in search of an Executive Principal, Infrastructure Operations to work 5-days on-site at our corporate headquarters in Irvine, CA.

The selected candidate will be the senior executive accountable forend‑to‑endenterprise infrastructure operations, including data centers, networks, cloud and hybrid platforms, workplace services, and core platform reliability.

This role ownsday‑to‑dayrun operations, service stability, operational risk, and continuous improvement across infrastructure domains—executed primarily throughinternal operations teams, with selective use of vendors as supporting parties rather than primary service owners.

The Executive Principal ensures infrastructure services arereliable, secure, compliant, andcost‑effective, while providing the operational foundation required for business continuity and growth. You will have Executive Accountability and be thesingle point of executive ownershipfor:

• Enterprise infrastructure availability, resilience, and operational stability
• End‑to‑end operationsacross all infrastructure domains
• Incident prevention, response, and service recovery
• Operational risk management, compliance, and audit readiness
• Infrastructure cost control, efficiency, and capacity planning
• Continuous improvement and modernization of run practices

Enterprise Infrastructure Operations Ownership

• Own andoperateall core infrastructure services, including datacenter,network, cloud/ hybrid,platform, and workplace operations.
• Ensure24x7x365 operational reliability, service continuity, and disaster recovery readiness.
• Serve as theexecutive escalation authorityfor major incidents, systemic failures, and enterprise outages.
• Define and enforceclear operational accountabilityacross internal infrastructure teams.

Service Management & Operational Excellence

• Establish and enforce enterprise standards forIT Service Management (ITSM)including incident, problem, change, and escalation management.
• Reduce chronic incidents throughroot cause remediation, trend analysis, and elimination of recurring failures.
• Ensure service reporting isaccurate, actionable, and aligned to executive and business expectations.
• Drive predictable service performance through disciplined run processes and operational rigor.

Infrastructure Reliability & Risk Management

• Own enterprise infrastructureavailability, resiliency, and fault tolerance strategies.
• Ensure infrastructure operations meetsecurity, compliance, audit, and regulatory requirements.
• Partner with Security and Risk functions to address operational vulnerabilities and control gaps.
• Ensure DR, backup, and recovery capabilities are tested, documented, and effective.

Vendor & Technology Oversight (Supporting Role)

• Oversee infrastructure vendors and partners assupporting contributors, not primary service owners.
• Ensure vendors integrate cleanly into internal operating models, toolsets, and processes.
• Maintain accountability for vendor performance without transferring ownership of outcomes.
• Support sourcing decisions, renewals, and performance reviews where external services arerequired.

Continuous Improvement & Modernization

• Drive continuous improvement across infrastructure operations throughautomation, tooling optimization, and process maturity.
• Partner with Architecture and Platform Engineering teams to transition new capabilities into stable run operations.
• Ensure modernization initiatives do not compromise operational stability or service reliability.
• Champion operational efficiency, simplification, and technical debt reduction.

Leadership & Organizational Alignment

• Lead and develop senior infrastructure operations leaders across domains.
• Establish clear separation and collaboration betweenCore(Engineering)andCore & Non-Core(Operations)functions.
• Provideexecutive-leveltransparency into service health, risk exposure, and operational priorities.
• Build confidence withDirector Infrastructureand executive leadership through predictable and mature operations.

What we require from you

• 15+ years of senior IT infrastructure leadership experience withdirect operationalaccountability.
• Proven leadership oflarge‑scale,multi‑domaininfrastructure operations.
• Deepexpertisein datacenter,network, cloud/hybrid platforms, workplace, and service management.
• Strong experienceoperatinginhigh‑availability, regulated, or mission‑critical environments.
• Demonstrated ability to lead through operational complexity and organizational scale.

Preferred Qualifications

• ITIL v4 or equivalent operational framework experience.
• Strong background in hybrid infrastructure environments.
• Experience leading infrastructure operations in enterprise or global organizations.
• Financial acumen related to infrastructure cost management and optimization.

Measures of Success

• Sustained achievement of infrastructure availability and reliability targets
• Reduction in major incidents, outages, and repeat failures
• Improved service predictability and operational maturity
• Strong audit and compliance outcomes
• High executive confidence in infrastructure operations

Base Salary Range: $190,000 to $220,000

Our Company adheres to the equal employment opportunity guidelines set forth by federal,stateand local laws.The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.