10447 – Desktop Support Specialist II

hyundaiautoeveramerica; San Diego (CA); On-site; USD 41,000 - 47,000; Full time

Job summary

HyundaiAutoEverAmerica is seeking a Desktop Support Specialist II to provide on-site technical support at our San Diego office. You will install, configure, and troubleshoot desktops, laptops, phones, and video conferences, and assist users with account access and email.

The role requires a Bachelor’s degree or equivalent experience and 3–7 years of Tier 2+ support experience. Certifications (Microsoft, Oracle, or CompTIA) are preferred.

Qualifications

• Bachelor's Degree in Computer Science or equivalent work experience.
• 3-7 years of Tier 2+ helpdesk experience resolving complex end-user issues.
• Knowledge of IT principles for planning, implementation and coordination.
• Microsoft, Oracle, and/or CompTIA Certifications preferred.

Responsibilities

• Provide 5-days on-site desktop support for Hyundai Translead in San Diego, installing, configuring and troubleshooting desktops, phones, laptops and video conferencing.
• Offer user assistance, manage email accounts and ensure reliable device performance.
• Coordinate with other IT teams to ensure timely resolution of requests and document processes.

Skills

Tier 2 support

Desktop support

Troubleshooting

Education

Bachelor's degree in Computer Science

Tools

Remote desktop

Job description

10447 – Desktop Support Specialist II
Location: San Diego, CA 92108 (5 days on-site)

Company Overview

HyundaiAutoeverAmerica (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and Managed Services Provider support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.

HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.

If you’re passionate about technology and eager to make a real impact at a world-class company, HyundaiAutoEverAmerica is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.

Website: http://www.haeaus.com

What you will be doing

The selected Desktop Support Specialist II will be providing 5-days on-site support to Hyundai Translead (an affiliate company of Hyundai Motor Corp.) in our San Diego office (near Mission Valley). You will be responsible for the planning and delivery of technical customer support services, including installation, configuration, troubleshooting, and customer assistance for customer desktop computers, phones, laptops, email accounts, and video conferencing. Key roles & responsibilities will include, but necessarily limited to the following:

• Provides technical support for business applications using IT tools such as remote desktop, configuring automated systems to deploy software updates/installations, troubleshoot application connectivity issues, create and maintain technical documentation of desktop management, and create an agency standard PC image.
• Provides technical advice and guidance relative to problems involving user interface, hardware and supporting software. Troubleshoots and restores technical service and equipment troubles by analyzing, identifying, diagnosing faults and symptoms.
• Coordinates efforts with other IT teams to ensure all helpdesk/service requests are effectively resolved.

What we require from you

• Bachelor's Degree with major in Computer Science or equivalent work experience
• 3-7 years of relevant experience performing Tier 2 or higher (complex) issue resolution for incoming help requests from end users, including installing and upgrading software, installing hardware
• Use knowledge of IT principles in the application of methods and practices for planning, implementation, and coordination to troubleshoot problems to ensure a high level of
• Microsoft, Oracle, and/or CompTIA Certifications are preferred

Target Base Salary Range: $30-34 per hour as a non-exempt employee + excellent benefits

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.