10148 Color Consultant

Sally Beauty Holdings, Inc.; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Sally Beauty Holdings, Inc. in Orlando, FL is seeking a Certified Color Consultant to drive hair color sales and provide expert color recommendations.

You will welcome DIY customers, perform color consultations, and guide them to the right products while maintaining store operations and safety standards. The role emphasizes relationship building with customers, ongoing product knowledge, and collaboration with team members to meet color sales goals and deliver an exceptional shopping experience.

Qualifications

• High school diploma or equivalent.
• Must be 18 years of age or older
• 1+ year retail sales/customer service experience preferred
• Ability to communicate with customers, co-workers, and management clearly
• Must be available to meet the scheduling needs of the business
• Ability to execute product knowledge from training to support with customer service
• Ability to explain product labels
• Follow direction and perform other duties as assigned by Manager
• Proficient with iPad and internet navigation
• Present a professional image and interact positively with the public
• Desire to grow and learn
• Flexible & agile adapter
• Adjust to multiple demands and ambiguous situations
• Team player with diverse collaboration
• Customer-focused partner
• Results-driven mindset
• Strategic thinker
• Good judgment and timely communication

Responsibilities

• Provide an optimal customer experience and color consultations to help customers achieve hair color goals.
• Record all sales in the POS and handle transactions, returns, and exchanges accurately.
• Support store operations, pricing, back stock, shipments, and housekeeping tasks.
• Assist with onboarding and training needs of new associates; mentor others as needed.
• Maintain safety, loss prevention, and inventory controls and stay current on industry trends.

Skills

Retail sales

Customer service

Communication

Team collaboration

Scheduling flexibility

Product knowledge

Merchandising

Problem solving

iPad proficiency

Education

High School Diploma or equivalent

Tools

POS system

iPad proficiency

Job description

Reports to (Title): Store Manager, Training Store Manager

Essential Function

The Certified Color Consultant is our steward to the industry, demonstrating our dominance in all things hair color. The Certified Color Consultant maximizes sales by creating increased customer retention and loyalty. The role will build lasting relationships with DIY enthusiasts and drive behaviors that grow brand awareness and hair color market share.

Primary Duties:

The Certified Color Consultant provides an optimal customer experience to ensure the DIY enthusiast successfully achieves their hair color goals. By introducing every customer to the Hair Color category, providing color consultations, and utilizing selling skills — elevating Sally Beauty as the undisputed leader in hair color. Duties also include daily operational tasks, supporting the larger team, and participating in all loss prevention and safety practices.
40% Brand: Provide an optimal customer experience and create customer retention by utilizing our selling behaviors, company sales directives, and omni-channel. Ensure all customer transactions are complete and accurate to drive incremental sales. Deliver behaviors consistent with driving desired client survey scores and reviews. Determine customer color and care related needs, and offer professional advice and recommendations to ensure they have the confidence and products needed to achieve their goals. Assist the team with meeting or exceeding specific hair color sales goals, as outlined by the company. Generates cross-category sales by introducing new categories to each conversation, resulting in increased sales and profitability through brand awareness.
25% Operations: Record all sales in the POS and handle all monetary transactions, such as sales, returns, and exchanges accurately and efficiently. Complete daily paperwork and reporting and make bank deposits, when needed. Price merchandise, process back stock, assist with shipment processing and housekeeping duties, such as cleaning. Support with planograms, as needed. May open and close the store. Establish technical expertise pertaining to products, policies, and programs. Complete all training programs, as directed. Be a continuous learner to stay current on trends in the industry. Be committed to ongoing training & education.
25% People: Always work well with others to get the job done in support of the customer and meeting the needs of the store, which includes good attendance. Collaborate with a wide number of customers and co-workers on a regular basis. Assist Store Manager with onboarding and training needs of new associates. Mentor other associates to elevate hair color knowledge. Be an advocate for diversity, inclusion, and belonging.
10% Safety/Loss Prevention: Compliance with and knowledge of all safety and loss prevention policies. Compliance with all inventory control procedures & hazardous material.

Knowledge, Skills/Abilities and Requirements:

• High school diploma or equivalent
• Must be 18 years of age or older
• 1+ year retail sales/customer service experience preferred
• Ability to communicate with customers, co-workers, and management in a clear, concise manner
• Must be available to meet the scheduling needs of the business
• Ability to execute product knowledge from training to support with customer service
• Ability to explain product labels
• Can follow direction and perform other duties as assigned by Manager
• Comprehensive knowledge of iPad and navigation of the internet and social media platforms
• Ability to present a professional image and interact positively with the public
• Passionate Learner
• Desire to grow and learn
• Flexible & Agile Adapter
• Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
• Talent Builder
• Actively learns. Normally, asks questions to gain further information and understanding. Open to feedback.
• Typically, articulates well when sharing information with others and shares information in a timely manner. Asks questions and listens.
• Team Builder
• Works well with others to get the job done/support the customer. Understands the importance of inclusion.
• Customer Focused Partner
• Works to meet the needs of the external and internal customer.
• Results Driver
• Holds self to a good work standard. Manages own time, focuses on the right priority and achieves that needs to be done.
• Strategic Thinker
• Proactively contributes to actively support strategic plans.
• Uses the right information to make good decisions. Has good judgement to make prompt but balanced decisions to inform others and/or the customer.