10007 Assistant Store Manager

Sally Beauty; Queen Creek (AZ); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

Sally Beauty, located in Queen Creek, Arizona, is seeking a Store Manager to lead store operations. This role involves hiring, developing, and managing a team while ensuring a high-quality customer experience and meeting key performance indicators.

The ideal candidate needs to have significant retail experience, particularly in a management role, and embodies excellent communication skills. Responsibilities include strategy development, staff engagement, and ensuring compliance with safety and brand standards.

Qualifications

• Minimum 3+ years of retail sales/customer service experience preferred.
• At least 1+ year prior management experience preferred.
• Ability to lead or support a team of associates to meet business objectives.

Responsabilités

• Oversee all store operations and ensure optimal customer experiences.
• Develop strategies to achieve performance indicators and financial targets.
• Engage, train, and develop the team to achieve positive results.

Connaissances

Retail sales/customer service experience

Management experience

Leadership

Effective communication

Scheduling availability

Formation

High School Diploma or equivalent

Description du poste

Essential Function

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. They develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers support the Store Manager in all areas and are responsible for all Primary Duties when the Store Manager is not present.

Primary Duties

• 30% Brand: Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis is placed on both the in‑store selling model and Omni‑channel. Ensures all brand standards such as merchandising, POGs, marketing, back rooms, dress code are met. Acts as the main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
• 30% People: Engages, trains and develops the team to achieve positive results. Leverages internal hiring platforms and actively recruits to build a strong network of external candidates to fill positions when required. Identifies strengths and opportunities for each associate, addressing them by coaching or counseling. Holds the team accountable to company policies and expectations. Maintains positive associate relations by resolving concerns and keeping associates informed of relevant company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
• 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Supports digital strategies such as Omni‑channel fulfillment (SFS/SDD/BOPIS). Stores manage inventory through ordering and shipment processing, payroll hours and appropriate scheduling, and store opening & closing procedures. Timely and accurate follow‑through with company directives, assignments and projects.
• 10% Safety / Loss Prevention: Ensures the store environment is safe for associates and customers; all policies and procedures are followed and enforced. Protects company assets by ensuring inventory and cash control procedures are adhered to, including shrink, damages, banking, etc. Utilizes all available reporting tools and technology. Ensures stores are compliant with all HAZMAT training and execution.

Knowledge, Skills & Abilities

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Effective communication with team and management
• Scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Competencies

• Passionate Learner – Desire to grow and learn
• Flexible & Agile Adapter – Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
• Talent Builder – Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success
• Effective Communicator – Expresses information candidly and straightforwardly, creating an engaging and inviting open environment
• Team Builder – Develops strong partnerships and engages with all associates at all levels, across functions, and understands the importance of inclusion
• Customer Focused Partner – Understands and works to meet the needs of external and internal customers
• Results Driver – Effective at driving and delivering plans, holds self and team accountable to a high standard, leads and motivates the team with determination to succeed
• Strategic Thinker – Demonstrates vision and broad perspective to drive business performance
• Big Picture Thinker – Executes and adapts plans, follows through on commitments and keeps up with the pace of the business, not afraid to innovate
• Problem Solver & Decision Maker – Analyzes information and evaluates alternatives to make sound decisions

Control & Discretion

• Task Level: High
• Department/Division Level: High
• Project Level: High
• Consultative Level: High
• Strict Adherence to Guidelines
• Interprets and Adapts Guidelines
• Develops and Implements Guidelines

Working Conditions & Physical Requirements

The position requires physical exertion such as long periods of standing, walking, bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. Work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time. The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, meeting and training rooms, retail stores and surrounding areas. The work area is adequately lighted, heated and ventilated.

About Us

Our company is a leader in wholesale and retail distribution of beauty supplies. We are built with a purpose to provide our customers with access to high‑quality professional beauty products and exceptional customer service. At our company, we find beauty in diversity. Our inclusivity and self‑expression fuel our innovation and growth, and we welcome each individual to thrive.