1000000908.ERP PROGRAM MANAGER.ERP TRANSFORMATION OFFICE

Dallas County; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Dallas County seeks a senior leader to establish an ERP governance framework, oversee cross‑functional ERP program design, and coordinate cloud and data initiatives across the enterprise. The role collaborates with HR, Audit, IT and business stakeholders to ensure compliance, data integrity, and scalable ERP solutions.

You will guide strategic planning, manage external consultants, and lead change management while supervising ERP teams and ensuring federal, state, and local regulatory adherence.

Qualifications

• Bachelor’s degree in information systems, business administration or related field.
• Seven (7) years of business or IT experience with responsibility for technology program management, systems design, and implementation.
• ITIL and/or Six Sigma certification preferred.
• Experience in strategic business transformation initiatives and/or major development programs, strategic planning.
• Proven experience with ERP, financial systems, data analytics tools, and third-party service providers.
• OCI certification preferred.

Responsibilities

• Strategic design, implementation, integration and administration of ERP systems with governance and regulatory compliance.
• Develop and maintain a technology roadmap for ERP with input from HR, auditors, IT and business leaders.
• Support enablement and cross-training of Oracle Cloud services and related processes.
• Create dashboards in collaboration with Data Analytics for workforce reporting and ERP analytics.
• Lead process and policy development for data management, internal controls, and ERP upgrades.

Skills

ERP systems

Governance

Leadership

Stakeholder management

Project management

Cloud administration

Data analytics

Education

Bachelor’s degree in information systems, business administration or related field

Tools

OCI (Oracle Cloud Infrastructure)

Oracle Cloud

Job description

Creates governance framework by establishing an oversight group and guiding principles to ensure standardization, consistency, and compliance. Coordinates ERP-related business process changes and technical system integration across all related Financial ERP domains to ensure the success and integrity of the overall design. Coordinates the contributions of external consultants, business functional leads, project managers, IT leaders, and business stakeholders with a focus on the transformation of Dallas County’s Enterprise Resource Program ("ERP") function. Manages Cloud administration and provides functional and technical application support. Provides training, structure, governance, and leading practice recommendations for ERP systems leveraging critical capabilities including, but not limited to, strategic and tactical planning, operational excellence, process management, project management, risk management, change management, budget oversight, and management of concurrent digital initiatives.

Creates governance framework by establishing an oversight group and guiding principles to ensure standardization, consistency, and compliance. Coordinates ERP-related business process changes and technical system integration across all related Financial ERP domains to ensure the success and integrity of the overall design. Coordinates the contributions of external consultants, business functional leads, project managers, IT leaders, and business stakeholders with a focus on the transformation of Dallas County’s Enterprise Resource Program ("ERP") function. Manages Cloud administration and provides functional and technical application support. Provides training, structure, governance, and leading practice recommendations for ERP systems leveraging critical capabilities including, but not limited to, strategic and tactical planning, operational excellence, process management, project management, risk management, change management, budget oversight, and management of concurrent digital initiatives.

Management Scope: Supervises exempt or non-exempt employees.

Responsibilities

• Responsible for the strategic design, implementation, integration, communication and administration of Enterprise Resource system(s) and technology, including governance in compliance with all federal, state, and local regulations, PCI requirements, and company policies, and data with data management, reporting and transactional support.
• Responsible for leveraging technology solutions and workflows designed to ensure consistency, scalability, data accuracy and improve the efficiency and productivity of ERP system.
• Partners and collaborates with Human Resource, Auditor’s office, Information Technology and Business Leaders to develop the ERP technology roadmap, ensuring effective implementation of the strategic plan in the ERP technology solutions. Stays abreast of ERP technologies to provide alternative solutions to user requirements.
• Supports leaders in coordinating new employee enablement or cross-training Oracle Cloud services skills, projects, scoping and determining required processes, and supporting the business operations of Dallas County.
• Facilitates systematic, concise, and effective dashboards in partnership with Data Analytics and Business Leaders for workforce reporting and ERP team analytics.
• Leads the ERP team in the development of processes, policies and workflows for data management and maintenance, establishing internal controls and developing audit procedures to ensure data integrity, leading changes with IT for ERP application configurations and upgrades, and ensuring connectivity with internal and external systems.
• Performs other duties as assigned.

Qualifications

Education, Experience and Training:

Bachelor’s degree in information systems, business administration or related field, or equivalent work experience. Seven (7) years of business or IT experience with a direct responsibility for technology program management, systems design, and implementation. ITIL and/or Six Sigma certification preferred. Experience in one or more of the following areas: strategic business transformation initiatives and/or major development programs, strategic planning. Proven experience with technologies such as ERP, financial systems, collaboration tools, data collection, consolidation and analytic/business intelligence tools, social networking platforms, etc. Proven experience in researching, evaluating, negotiating, and managing third-party service providers. Oracle Cloud Infrastructure (OCI) certification preferred.

Experience in leading a business unit, including demonstrated competency in:

• Leadership and stakeholder relationship management (external and internal).
• The complex analysis of business structure and processes, and the design of effective and efficient solutions to address complex business issues.
• Leading multidisciplinary work teams.
• Implementing organizational change within that department/business unit.
• Demonstrated knowledge of applicable data privacy practices and laws, and other industry-relevant regulations.
• Proven ability to architect and present technology alternatives based on a business concept.
• Demonstrates strong business acumen understands of key business drivers for performance and growth, and the use of sound business practices.

Special Requirements/Knowledge, Skills & Abilities

• Leads, guides, and motivates groups of people to deliver results; encourages risk taking, initiative, and responsibility; demonstrates the ability to effectively persuade others to listen, commit, and act on a new approach.
• Communicates effectively up and down the management chain in the appropriate language and provides the appropriate level of detail and focus on the right information.
• Thinks strategically.
• Exercises independent judgment and acts on it.
• Excellent analytical, conceptual, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Highly self-motivated and confident.
• Able to prioritize and execute tasks effectively while under pressure.
• Strong interpersonal and consultative skills.
• Executive presence.

Must possess a valid Texas Drivers License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code. Previous certification as a peace officer desired.

Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Incumbents must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.

Physical/Environmental Requirements

Standard office environment.