COLOR & CURL CONCIERGE - 8648 Lake Oswego

CosmoProf Beauty; Lake Oswego (OR); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Generous product discount

Certification courses

Opportunities for growth

Medical and dental benefits

Job summary

CosmoProf Beauty is seeking a Color & Curl Concierge to enhance customer relationships and drive sales. The role includes advising on color needs, maintaining store standards, and providing education on products.

Ideal candidates will have retail experience, preferably as licensed cosmetologists. The position offers benefits such as a product discount and opportunities for growth within the company.

Qualifications

• One year retail or sales-focused experience required.
• Licensed cosmetologist highly preferred in US and Canada.
• Strong business acumen and ability to interpret sales reports.
• Ability to work additional hours based on business needs.

Responsibilities

• Maximize sales by enhancing customer retention and loyalty.
• Provide color and curl consulting services to salons.
• Ensure high standard of merchandising in the store.
• Resolve customer concerns in a timely and effective manner.

Skills

Retail sales experience

Strong communication skills

Knowledge of POS applications

Time management

Education

Licensed cosmetologist

Tools

Retail inventory control systems

Mobile devices

Job description

Color & Curl Concierge / Colour & Curl Specialist

The Color & Curl Concierge / Colour & Curl Specialist is our steward to the industry, demonstrating our dominance in all things color related and in talent development, technical, social media, business and selling skills.

Job Description

In addition to daily sales associate responsibilities, the CCC/CCS maximizes sales by creating increased customer retention and loyalty, building lasting relationships, using market analysis to sell approved beauty products, introducing new products and concepts, providing customer service, conducting product education both in store and virtually, and providing color & curl/texture consulting services to professional beauty salons, barbers, spas, schools and licensed cosmetologists.

Primary Duties

• Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs.
• Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors.
• Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner.
• Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers.
• Stay informed regarding emerging trends, remain agile in response to market changes, and build Industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market.
• Ensure all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions.
• Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior.

Benefits

• The people are creative, fun and passionate about beauty.
• Generous product discount and free sample products.
• Great education regarding our products through guided learning and certification courses.
• Ample opportunity for growth.
• May qualify for medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked.

Experience and Skills Required

• One year retail or other sales-focused experience.
• Licensed cosmetologist highly preferred in US and Canada.
• Reliable transportation to effectively service designated store and market.
• Ability to travel to shows and/or sales meetings at least 3 times a year.
• Strong business acumen and ability to read, interpret, and action on pertinent sales reporting.
• Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred.
• Strong knowledge of POS applications.
• Comprehensive knowledge of computers, iPads, mobile devices and social media platforms.
• Committed to working scheduled hours and has flexibility to work additional hours based on changing business needs.
• May be required to work in other stores and in field at times.
• Strong time management and organization skills and ability to manage multiple projects at once.
• Ability to present a professional image and interact positively with the public.
• Strong written and verbal communication skills, at all levels within and outside the organization.
• Must pass Color Certification Test within 60 days of hire to remain in position.

Working Conditions / Physical Requirements

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc.

Equal Opportunity Statement

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.