0834 Bookseller

Books A Million; Scranton (Lackawanna County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Health & Wellness

Life insurance

401(k) plan with company match

Paid time off

Employee discounts

Employee assistance program

Job summary

Books-A-Million is seeking a customer-focused Bookseller to deliver exceptional service and help customers find products. You will greet shoppers, answer questions, and process transactions with accuracy and courtesy.

The role includes promoting memberships and promotions, stocking merchandise, maintaining tidy shelves, and supporting store operations as needed. Strong communication and cash handling skills are preferred.

Qualifications

• Excellent customer service skills and friendly attitude.
• Able to communicate clearly with customers and teammates.
• Experience in retail sales and cash handling preferred.

Responsibilities

• Greet customers and assist with questions and orders; handle cashiering.
• Promote products and membership programs to increase sales.
• Balance cash drawer and follow loss prevention policies.
• Stock shelves and merchandise according to guidelines and timelines.
• Maintain store cleanliness and assist with inventory and shipments.

Skills

Customer service

Cashiering

Retail sales

Communication

Education

High school diploma or equivalent

Age 16+

Tools

POS system

Cash register

Job description

Job Description

The Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Roles and Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.


• Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs.


• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.


• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.


• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.


• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.


• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Core Competencies

• Interpersonal Skills


• Self-Management

Qualifications And Education Requirements

• 16 years of age or older


• Successful completion of all required background screenings

Preferred Skills

• Strong verbal and written communication skills


• Ability to multi-task


• Previous retail sales experience


• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time


• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities


• Must be able to lift or team lift objects up to 50 lbs., with or without assistance


• Must be able to communicate using speech, sight, and sound with or without an assistive device


• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

At Books-A-Million, we're in the business of connecting people with stories—but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.

• Competitive Compensation: Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.


• Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.


• Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.


• Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.


• Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.


• Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more—because we believe the things you love should be a little more accessible.


• Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.

When you join Books-A-Million, you're joining more than a workplace—you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.