0647 General Manager in Training

Books A Million; Mount Juliet (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) plan

Paid time off

Employee discounts

Employee assistance

Job summary

Books-A-Million in Mount Juliet, TN seeks a Manager in Training to collaborate with our management team to maximize sales and customer service. The MIT program leads toward a store leadership role with ongoing development and hands-on store operations.

You will rotate through duties such as leading the store, directing daily activities, handling customer concerns, supervising associates, and helping with scheduling. Upon successful completion, you may receive your own store opportunity.

Qualifications

• 21 years of age or older.
• High school diploma or equivalent required; college degree in business-related field preferred.

Responsibilities

• Maximizes profits and customer service by leading and operating the store in accordance with policy.
• Acts as Manager On-Duty with the management team.
• Directs store activities under the General Manager’s guidance.
• Handles customer concerns to a satisfactory conclusion.
• Maintains merchandising, cleanliness and product flow under the General Manager.

Skills

Interpersonal skills

Team management

Decision making

Communication

Education

High school diploma

Business degree preferred

Job description

Job Description

The Manager in Training is responsible for the day-to-day operation of the store in conjunction with the management team to maximize sales and customer service and assists the General Manager in all Store Operations. Upon successful completion of the MIT program, the Manager in Training will be considered for a store location of their own.

Roles and Responsibilities

• Maximizes profits and customer service by leading and operating the store in adherence with all Company policy and guidelines.
• Operates the store as the Manager On-Duty in conjunction with the management team.
• Plans, organizes, and directs store activities under the direction of the General Manager.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency and product flow within the store under the direction of the General Manager.
• Trains and develops Associates and Leads.
• Coaches, trains, and develops the Management staff under the direction of the General Manager.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Assists the General Manager in creating store schedules to provide adequate coverage for all aspects of the store.
• Consults with the General Manager on associate and manager performance.
• Assists General Manager in enhancing store’s reputation by establishing and maintaining good community relations and partnerships.
• Drops off bank deposit and pick up change order as needed
• Picks up café grocery supplies (milk, baked goods, etc.) as needed
• Performs other duties as assigned.
• *Duties may vary depending on store size or store volume.

Scheduling Requirements

• All managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the store.
• All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.
• All managers are Full Time and may work up to 45 hours per week.

Core Competencies

• Interpersonal Skills
• Team Management and Development
• Action Orientation
• Strong verbal and written communication skills

Qualifications And Education Requirements

• 21 years of age or older
• High school diploma or equivalent required, college degree in business-related field preferred
• Previous experience in a supervisor role
• Strong customer service skills
• Demonstrated ability to act in a mature and conscientious manner
• Ability to supervise a large number of associates
• Strong decision-making, communication, and merchandising skills
• Successful completion of all required background screenings

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

At Books-A-Million, we're in the business of connecting people with stories—but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.

Benefits

• Competitive Compensation: Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.
• Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
• Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.
• Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.
• Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
• Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more—because we believe the things you love should be a little more accessible.
• Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.

When you join Books-A-Million, you're joining more than a workplace—you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.