06425 Assistant Store Manager

CosmoProf Beauty; Sterling (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

CosmoProf Beauty is seeking an Assistant Manager in Sterling, Virginia. The role involves supervising store associates, managing daily operations, and enhancing customer experiences. The ideal candidate will have retail sales experience and strong leadership skills.

Responsibilities include engaging and developing the team, ensuring operational efficiency, and maintaining brand standards. Candidates should also possess effective communication skills and be able to adapt to various circumstances. Join us to contribute to a dynamic team dedicated to exceptional service.

Qualifications

• Minimum of 3+ years of retail sales or customer service experience preferred.
• At least 1+ year of prior management experience preferred.
• Must be 18 years of age or older.
• Cosmetology license desirable, but not required.

Responsibilities

• Provide supervision and support in daily goals for associates.
• Engage, train, and develop teams to achieve business results.
• Ensure execution of company processes and inventory management.
• Maintain safety and loss prevention standards in-store.

Skills

Retail sales experience

Management experience

Customer service skills

Effective communication

Team leadership

Education

High School Diploma or equivalent

Job description

Essential Function

Store Managers are responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. They develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability. Assistant Managers support the Store Manager in all areas outlined below and are responsible for all primary duties when the Store Manager is not present.

Job Description

Cosmo Prof

Job Title: Assistant Manager

Primary Duties

• 30% Brand: Provides supervision and supports the direction planning of associates’ daily goals and activities to deliver an exceptional client experience that maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in‑store selling model and Omni‑channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
• 30% People: Engages, trains, and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build a strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address them by coaching or counseling. Holds team accountable to company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant company information. Builds strong working relationships with Store Manager peers and maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion, and belonging.
• 30% Operations: Ensures execution of all company processes through training, management, analysis, and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni‑channel fulfillment (SFS/SDD/BOPIS).
• Store Managers effectively manage inventory through ordering and shipment processing. Manages payroll hours to meet the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow‑through with company directives, assignments, and projects.
• 10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools, and technology. Ensures stores are compliant with all HAZMAT training and execution.

Knowledge, Skills/Abilities and Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Can effectively communicate with team and management
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Competencies

• Passionate Learner
• Desire to grow and learn
• Flexible Agile Adapter
• Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
• Talent Builder
• Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success
• Effective Communicator
• Expresses information in a candid, straight‑forward way, creating an engaging and inviting, open environment
• Team Builder
• Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion.
• Customer Focused Partner
• Understands and works to meet the needs of external and internal customers
• Results Driver
• Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Leads and motivates team and demonstrates grit with a determination to succeed.
• Strategic Thinker
• Demonstrates vision and broad perspective to drive business performance
• Big Picture Thinker
• Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate.
• Problem Solver Decision Maker
• Analyzes information and objectively evaluates alternatives to make sound decisions

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

• Task Level: High
• Departmental/Division Level: High
• Project Level: High
• Consultative Level: High

The Amount of Discretion or Freedom This Position Has

• Strict Adherence to Guidelines
• Interprets and Adapts Guidelines
• Develops and Implements Guidelines

Working Conditions / Physical Requirements

• Requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. Must possess above‑average agility and dexterity. May be required to work in other stores from time to time.
• Work environment involves everyday risks or discomforts which require normal safety precautions typical of offices, meeting and training rooms, retail stores, and commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.