060316 - ECP Panama City Beach - Supervisor

LAZ Parking; North Port (FL); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

LAZ Parking in Florida is seeking a dedicated Supervisor for the Panama Beach area. The role involves supervising staff, greeting customers, and ensuring the smooth operation of facilities during off-shift hours.

Key duties include training and mentoring team members, generating daily revenue reports, handling payments, and resolving customer inquiries with a friendly, proactive approach. A valid driver’s license and supervisory experience are required.

Formación

• High school diploma or GED required.
• Valid Driver's License.
• Supervisory experience required.
• Strong customer service experience.
• Parking industry experience preferred but not required.

Responsabilidades

• Oversee staff adherence to conduct, policies and procedures.
• Mentor, train, and supervise daily activities.
• Assist in establishing performance standards and changes to procedures.
• Promote premier customer satisfaction with a friendly demeanor and can-do attitude.
• Assist customers via intercom, in lobbies, lanes, and parking office.
• Run reports related to daily revenue, credit cards, and garage data.

Conocimientos

Communication

Professional English

Customer service

Mentoring

Urgency and timeliness

Interpersonal skills

Educación

High school diploma or GED

Herramientas

Parking revenue control system

Descripción del empleo

The Spirit Of The Position

The

Supervisor

Location: ECP Panama Beach

Pay Rate: $20/HR

Shift: Full-time Open Flexibility

Supervisor oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Principal Job Duties

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

Education

• High school diploma or GED required.

Experience

• Valid Driver's License
• Supervisory experience is required.
• Strong customer service experience.
• Parking industry experience is highly preferred, but not required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.