0534 - Quality Manager

Crafted Staff; York (York County); On-site; USD 80,000 - 110,000; Full time

Job summary

Crafted Staff seeks an experienced Quality Manager to lead all quality functions for a precision manufacturing operation in York, PA. The role reports to the President & CEO and is part of the executive team, driving strategy, objectives, and continuous improvement across the organization.

The position oversees the QMS, ISO 9001:2015 compliance, and a team of Quality Engineers, Technicians, Inspectors, and CMM Operators, coordinating with customers and suppliers to ensure product conformity.

Qualifications

• Bachelor’s degree in Engineering or related field.
• Minimum of 5 years of quality management experience in a manufacturing environment.
• In-depth knowledge of ISO 9001:2015, CAPA, metrology, SPC, GD&T, Six Sigma, and related tools.
• Demonstrated leadership managing teams and improving processes.
• Strong analytical, problem-solving, and communication skills.
• Ability to read engineering blueprints and GD&T.
• Familiarity with machining processes and tooling methods.
• Advanced computer skills including Microsoft Office, CAD, databases, and scheduling software.
• Experience with Lean and World-Class Manufacturing principles.
• Ability to manage multiple priorities and maintain attention to detail.

Responsibilities

• Serve on the executive leadership team and contribute to strategy and goals.
• Lead and continuously improve the ISO 9001:2015 QMS.
• Manage internal quality audits and support external audits.
• Directly supervise Quality Engineers, Technicians, Inspectors, and CMM Operators.
• Collaborate with customers and suppliers to resolve quality concerns.
• Oversee CAPA processes, quality reporting, and root cause analysis.
• Analyze quality performance data and drive improvements.
• Lead Six Sigma, SPC, Lean initiatives and project improvements.
• Coordinate PPAP submissions for product conformity.
• Support bids, proposals, and new product introductions with quality input.
• Conduct customer and supplier site visits for development and audits.
• Ensure compliance with quality standards and procedures across operations.
• Develop and maintain Standard Work Instructions and QA documentation.
• Collaborate with cross-functional teams to maintain a safe working environment.

Skills

Quality leadership

ISO 9001:2015

CAPA

SPC

Six Sigma

GD&T

Lean Manufacturing

Data analysis

Team leadership

Communication skills

Education

Bachelor's degree in Engineering

Tools

CAD

Microsoft Office

Database applications

Scheduling software

Job description

Quality Manager

Employment Type: Direct Hire
Position Type: Full-Time, Salaried
Work Location: York, Pennsylvania
Work Arrangement: Onsite
Salary Range: $80,000–$110,000 annually
Schedule: Monday–Friday, 7:00 AM–4:00 PM
Experience Required: Minimum 5 years of quality management experience in a manufacturing environment governed by a Quality Management System
Education Required: Bachelor’s degree in Engineering or a related field, or equivalent experience
Reports To: President & CEO
Travel Requirements: Customer and supplier site visits for audits, development activities, and project requirements

Position Overview

We are seeking an experienced Quality Manager to lead all quality-related functions for a precision manufacturing organization in York, Pennsylvania.

This senior leadership position reports directly to the President & CEO and serves as a member of the executive leadership team, contributing to corporate strategy, organizational objectives, and continuous improvement initiatives.

The Quality Manager is responsible for developing, implementing, maintaining, and improving the Quality Management System (QMS), ensuring compliance with ISO 9001:2015 standards, and managing a team of approximately 12–15 Quality Engineers, Technicians, Inspectors, and Coordinate Measuring Machine (CMM) Operators.

The position also serves as a primary liaison with customers and suppliers to address quality concerns, maintain product conformity, and support manufacturing performance.

Essential Duties and Responsibilities

• Serve on the executive leadership team and contribute to the development and execution of company strategy, objectives, and organizational goals.
• Lead, maintain, and continuously improve the ISO 9001:2015 Quality Management System.
• Manage internal quality audits and support external audit activities.
• Directly supervise and lead Quality Engineers, Technicians, Inspectors, and CMM Operators.
• Work directly with customers and suppliers to investigate and resolve quality concerns.
• Oversee quality reporting, corrective and preventive action (CAPA) processes, and root cause analysis.
• Analyze quality performance data and implement improvements to products, processes, and quality systems.
• Lead quality improvement initiatives using Six Sigma, Statistical Process Control (SPC), Lean Manufacturing, and other established quality methods.
• Coordinate and manage Production Part Approval Process (PPAP) submissions to ensure timely completion and product conformity.
• Support preparation of bids and proposals for new and existing business opportunities.
• Provide quality support during new product introductions and production job launches.
• Conduct customer and supplier site visits for development activities, audits, and project requirements.
• Ensure internal operations and suppliers comply with applicable quality standards and procedures.
• Evaluate existing quality systems and recommend improvements, new technologies, and process changes.
• Analyze operating costs and develop improvement plans supporting quality and financial objectives.
• Support manufacturing teams in resolving technical problems and quality-related production issues.
• Review and disposition nonconforming materials in coordination with customers and suppliers.
• Develop and maintain Standard Work Instructions and other quality assurance documentation.
• Collaborate with cross-functional teams to maintain a safe working environment.
• Perform other assigned responsibilities and special projects.

Required Qualifications

• Bachelor’s degree in Engineering or a related field, or equivalent experience.
• Minimum of 5 years of quality management experience in a manufacturing environment governed by a Quality Management System.
• In-depth knowledge of ISO 9001:2015, CAPA, metrology, SPC, Geometric Dimensioning and Tolerancing (GD&T), Six Sigma, and related quality management tools.
• Demonstrated leadership experience managing teams and improving organizational processes.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to read and interpret engineering blueprints and GD&T requirements.
• Familiarity with machining processes and tooling methods.
• Advanced computer skills, including Microsoft Office, CAD, database applications, and scheduling software.
• Demonstrated experience with Lean Manufacturing and World-Class Manufacturing principles.
• Strong organizational skills, attention to detail, and ability to manage multiple competing priorities.
• Ability to speak and understand English for workplace safety purposes.
• Ability to work onsite in York, Pennsylvania.
• Ability to travel to customer and supplier facilities as required.

Work Environment

• Onsite precision manufacturing environment in York, Pennsylvania.
• Work involves machining operations, quality inspection, and production support.
• Regular interaction with manufacturing personnel, executive leadership, customers, and suppliers.
• Travel to customer and supplier facilities for audits, development activities, and project-related requirements.
• Regular schedule, Monday–Friday, 7:00 AM–4:00 PM.
• Occasional meetings before or after normal working hours.
• Work may involve short deadlines, competing priorities, and direction from multiple stakeholders.
• Employees must comply with established workplace safety requirements and use required personal protective equipment.

Key Competencies

• Quality Management System leadership
• ISO 9001:2015 compliance and auditing
• Team leadership and employee development
• CAPA and root cause analysis
• Statistical Process Control and Six Sigma
• Lean Manufacturing and continuous improvement
• PPAP and product conformity
• Customer and supplier quality management
• Metrology and GD&T
• Manufacturing quality and technical problem-solving
• Quality documentation and reporting
• Strategic planning and executive communication
• Cross-functional collaboration
• Organization and priority management