03497 Color Consultant

Sally Beauty Holdings, LLC; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Sally Beauty Holdings, LLC is seeking a Certified Color Consultant to enhance customer color experiences and drive hair color product sales. The role focuses on color consultations, delivering expert advice, and building customer loyalty within the Store Operations team.

The position emphasizes teamwork, product knowledge, and brand leadership, with duties spanning sales, operations, training support, and loss-prevention compliance in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• Must be 18 years of age or older.
• 1+ year retail sales/customer service experience preferred.
• Ability to communicate clearly with customers, co-workers, and management.
• Must be able to meet scheduling needs of the business.
• Ability to translate training into customer service and product knowledge.
• Explain product labels to customers.
• Follow directions and perform other duties as assigned by Manager.
• Strong familiarity with iPad and navigating internet and social media.
• Present a professional image with positive public interaction.

Responsibilities

• Provide an optimal customer experience to help DIY customers achieve hair color goals.
• Introduct color consultations and selling skills to boost sales and brand awareness.
• Handle daily sales, transactions, back stock, and store housekeeping.
• Support planograms, training, and loss prevention activities.
• Collaborate with Store Manager on onboarding and training new associates.
• Mentor teammates to elevate hair color knowledge and customer service.
• Commit to safety, inclusion, and ongoing learning.

Skills

High school diploma or equivalent

18 years or older

Retail sales

Customer service

Communication

Product knowledge

iPad proficiency

Professional image

Education

High school diploma or equivalent

Tools

iPad navigation

Job description

Job Title: Certified Color Consultant

FLSA: Non-exempt

Code: 0130-CC

Company: SBH

Positions Reporting to this job: None

Department: Store Operations

Reports to (Title): Store Manager, Training Store Manager

Essential Function

The Certified Color Consultant is our steward to the industry, demonstrating our dominance in all things hair color. The Certified Color Consultant maximizes sales by creating increased customer retention and loyalty. The role will build lasting relationships with DIY enthusiasts and drive behaviors that grow brand awareness and hair color market share.

Primary Duties

The Certified Color Consultant provides an optimal customer experience to ensure the DIY enthusiast successfully achieves their hair color goals. By introducing every customer to the Hair Color category, providing color consultations, and utilizing selling skills — elevating Sally Beauty as the undisputed leader in hair color. Duties also include daily operational tasks, supporting the larger team, and participating in all loss prevention and safety practices.

40% Brand

Provide an optimal customer experience and create customer retention by utilizing our selling behaviors, company sales directives, and omni-channel. Ensure all customer transactions are complete and accurate to drive incremental sales. Deliver behaviors consistent with driving desired client survey scores and reviews. Determine customer color and care related needs, and offer professional advice and recommendations to ensure they have the confidence and products needed to achieve their goals. Assist the team with meeting or exceeding specific hair color sales goals, as outlined by the company. Generates cross-category sales by introducing new categories to each conversation, resulting in increased sales and profitability through brand awareness.

25% Operations

Record all sales in the POS and handle all monetary transactions, such as sales, returns, and exchanges accurately and efficiently. Complete daily paperwork and reporting and make bank deposits, when needed. Price merchandise, process back stock, assist with shipment processing and housekeeping duties, such as cleaning. Support with planograms, as needed. May open and close the store. Establish technical expertise pertaining to products, policies, and programs. Complete all training programs, as directed. Be a continuous learner to stay current on trends in the industry. Be committed to ongoing training & education.

25% People

Always work well with others to get the job done in support of the customer and meeting the needs of the store, which includes good attendance. Collaborate with a wide number of customers and co‑workers on a regular basis. Assist Store Manager with onboarding and training needs of new associates. Mentor other associates to elevate hair color knowledge. Be an advocate for diversity, inclusion, and belonging.

10% Safety/Loss Prevention

Compliance with and knowledge of all safety and loss prevention policies. Compliance with all inventory control procedures & hazardous material.

Knowledge, Skills/Abilities and Requirements

• High school diploma or equivalent
• Must be 18 years of age or older
• 1+ year retail sales/customer service experience preferred
• Ability to communicate with customers, co‑workers, and management in a clear, concise manner
• Must be available to meet the scheduling needs of the business
• Ability to execute product knowledge from training to support with customer service
• Ability to explain product labels
• Can follow direction and perform other duties as assigned by Manager
• Comprehensive knowledge of iPad and navigation of the internet and social media platforms
• Ability to present a professional image and interact positively with the public

Competencies Definition

• Passionate Learner
• Desire to grow and learn
• Flexible & Agile Adapter
• Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
• Talent Builder
• Actively learns. Normally, asks questions to gain further information and understanding. Open to feedback.
• Effective CommunicatorTypically, articulates well when sharing information with others and shares information in a timely manner. Asks questions and listens.
• Team Builder
• Works well with others to get the job done/support the customer. Understands the importance of inclusion.
• Customer Focused Partner
• Works to meet the needs of the external and internal customer.
• Results Driver
• Holds self to a good work standard. Manages own time, focuses on the right priority and achieves that needs to be done.
• Strategic Thinker
• Proactively contributes to actively support strategic plans.
• Problem Solver & Decision Maker
• Uses the right information to make good decisions. Has good judgement to make prompt but balanced decisions to inform others and/or the customer.
• Big Picture Thinker
• Understands how the store operates.