0233 Lead Cafe

Books A Million; Canton (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Health & Wellness benefits

401(k) plan with company matching

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

Books-A-Million is seeking a Café Lead in Canton, Ohio to oversee café operations, train baristas, and ensure quality beverage preparation. You will maintain café standards and assist with daily tasks to support a high level of customer service.

The role requires strong communication, reliability, and the ability to manage inventory, merchandising, and equipment maintenance. This is a frontline leadership position within the bookstore café environment.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is required.
• Knowledge of café products and café machines is preferred.
• 18 years of age or older and able to pass background screenings.
• Strong verbal and written communication skills are essential.

Responsibilities

• Craft Joe Muggs beverages to quality standards.
• Maintain cafe conditions and cleanliness.
• Train and develop baristas on shift.
• Support inventory, ordering, and merchandising.
• Promote company initiatives and provide excellent customer service.

Skills

Communication

Customer service

Interpersonal Skills

Team leadership

Education

High school diploma or equivalent

Tools

Espresso machines

Blenders

Cash registers

Ovens

Job description

Job Description

The Café Lead is responsible for ensuring the ongoing success of the café and its operation, including maintaining café conditions and training new baristas.

Roles and Responsibilities

• Craft Joe Muggs Beverages according to our quality standards and ensure standards stay in place.
• Ensuring daily use of the Cafe Communication Binder.
• Maintain Visual Merchandising guidelines for all Café related merchandise.
• Complete the Weekly Inventory Sheet and submit the final document to your District Manager.
• Based upon inventory findings, complete the café supply order.
• Assist Managers with the training and development of baristas
• Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Café and Bookstore.
• Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
• Successfully promote all Company initiatives when interacting with customers.
• Provide the highest level of customer service to each customer.
• Monitor and maintain Cafe conditions according to company standards, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
• Perform other duties as assigned.

Core Competencies

• Communication
• Action Orientation
• Interpersonal Skills
• Team Management and Development

Qualifications And Education Requirements

• High school diploma or equivalent
• Customer service experience required
• Knowledgeable about café product and café machines, including, but not limited to blenders, ovens, espresso machines, and cash registers.
• 18 years of age or older
• Strong verbal and written communication skills
• Successful completion of all background screenings

Preferred Skills

• Strong verbal and written communication skills.
• Ability to multi-task.
• Cash handling skills.

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

At Books-A-Million, we're in the business of connecting people with stories—but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.

• Competitive Compensation: Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.
• Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
• Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.
• Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.
• Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
• Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more—because we believe the things you love should be a little more accessible.
• Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.

When you join Books-A-Million, you're joining more than a workplace—you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.