02300 Assistant Store Manager

Sally Beauty; Virginia Beach (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the beauty industry is seeking an Assistant Store Manager to oversee store operations and lead a team. This role involves ensuring customer satisfaction, meeting brand standards, and managing store performance. Ideal candidates will have retail experience and strong leadership skills. Join a dynamic team committed to delivering exceptional service and driving sales growth.

Qualifications

• Preferred 3+ years retail sales/customer service experience.
• Preferred 1+ year management experience.

Responsibilities

• Supervise and support associates to maximize sales and customer loyalty.
• Engage, train, and develop teams to achieve positive results.
• Ensure execution of company processes and manage inventory.

Skills

Communication

Leadership

Customer Focus

Education

High School Diploma or equivalent

Job description

Join to apply for the 02300 Assistant Store Manager role at Sally Beauty.

Essential Function

Store Managers are responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability. Assistant Managers support the Store Manager in all outlined areas and are responsible for all primary duties when the Store Manager is not present.

Primary Duties

1. Brand (30%): Supervise and support associates’ daily goals and activities to deliver an exceptional client experience, maximize sales/KPIs, and drive customer loyalty. Ensure brand standards such as merchandising, POGs, marketing, back rooms, and dress code are met. Act as the main contact for customer issues and analyze store trends to anticipate customer demands.
2. People (30%): Engage, train, and develop teams to achieve positive results. Recruit actively and identify strengths and opportunities for associates, coaching or counseling as needed. Maintain positive relations and communicate regularly with team and peers, fostering diversity and inclusion.
3. Operations (30%): Ensure execution of company processes, support digital strategies like Omni-channel fulfillment, manage inventory, payroll, and store procedures, and follow company directives and projects.
4. Safety/Loss Prevention (10%): Maintain a safe environment, enforce policies, protect assets, and ensure compliance with safety training and procedures.

Knowledge, Skills/Abilities, and Requirements

• High School Diploma or equivalent
• Must be 18 years or older
• Preferred 3+ years retail sales/customer service experience
• Preferred 1+ year management experience
• Ability to lead/support a team, communicate effectively, and meet scheduling needs
• Cosmetology license desirable but not required

Competencies

Passionate Learner, Flexible & Agile Adapter, Talent Builder, Effective Communicator, Team Builder, Customer Focused Partner, Results Driver, Strategic Thinker, Big Picture Thinker, Problem Solver & Decision Maker.

Working Conditions

Physical activities include standing, walking, bending, lifting, and working in typical retail environments with safety precautions. May work in other stores as needed.