02225 Assistant Store Manager

Sally Beauty Holdings, LLC; Kennewick (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Product discount

Free samples

Growth opportunities

Benefits package

Job summary

Sally Beauty Holdings, LLC is seeking an Assistant Manager to support the Store Manager in leading store operations and driving customer experiences across in-store and Omni-channel channels. You will supervise and develop associates, recruit when needed, and ensure adherence to brand standards, schedules, and inventory controls while maintaining a focus on sales and KPIs.

This role emphasizes coaching, communication, and accountability within a diverse team, with opportunities for growth and a

Qualifications

• Minimum 3+ years retail sales/customer service experience.
• At least 1+ year of management experience.
• Cosmetology license desirable, but not required.

Responsibilities

• Supervise and coach store associates to deliver exceptional customer experiences.
• Lead omni-channel selling and ensure brand standards.
• Manage scheduling, inventory, and payroll to align with business needs.
• Resolve customer issues and drive KPI performance.

Skills

Leadership

Communication

Scheduling

Retail Sales

Customer Service

Education

High School Diploma or equivalent

Job description

Sally Beauty

Job Title: Assistant Manager

Essential Function

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.

Your role at Sally Beauty:

• Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
• Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
• Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized
  such as Omni-channel fulfillment (SFS/SDD/BOPIS).
• Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments & projects.
• Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.

Requirements

• High School Diploma or equivalent
• Must 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Can effectively communicate with team and management
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Why you’ll love working here:

• The people are creative, fun and passionate about beauty.
• Generous product discount and free sample products.
• You will receive a great education regarding our products.
• You will have ample opportunity for growth.
• We are proud to offer a competitive benefits package for our full-time associates that includes medical insurance with pharmacy benefits, dental & vision insurance, as well as a 401k retirement plan. Associates receive six (6) paid Holidays, three (3) to four (4) Floating Holidays , and anywhere from eighty (80) hours to one-hundred and sixty (160) hours of vacation time each year. The number of Floating Holidays and vacation accrual are dependent on years of service. We offer life and disability insurance, associate advocacy benefits, and a host of voluntary benefits from accident insurance to identity theft protection to pet insurance.

Working Conditions / Physical Requirements

The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

“At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.