0124 Lead Cafe

Books A Million; Anderson (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Compensation

Health & Wellness

Life insurance

401(k) plan

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

Books-A-Million is seeking a Café Lead to drive the café’s success, train new baristas, and maintain high café standards. You will oversee beverage preparation, inventory, maintenance, and merchandising while promoting company initiatives and delivering exceptional customer service to guests in-store.

The role emphasizes leadership, adherence to quality standards, and teamwork within a bookstore environment.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Knowledgeable about café product and café machines (blenders, ovens, espresso machines, cash registers).
• 18 years of age or older.
• Strong verbal and written communication skills.
• Successful completion of all background screenings.

Responsibilities

• Craft Joe Muggs Beverages according to quality standards and ensure standards stay in place.
• Ensure daily use of the Cafe Communication Binder.
• Maintain Visual Merchandising guidelines for all Café merchandise.
• Complete the Weekly Inventory Sheet and submit to District Manager.
• Based on inventory, complete the café supply order.
• Assist Managers with training and development of baristas.
• Motivate staff to meet LTO goals and customer service targets.
• Manage preventative maintenance tasks to keep the café running smoothly.
• Promote Company initiatives when interacting with customers.
• Provide the highest level of customer service to each customer.
• Maintain café conditions and cleanliness per company standards.
• Perform other duties as assigned.

Skills

Communication

Action Orientation

Interpersonal Skills

Team Management and Development

Education

High school diploma or equivalent

Tools

Espresso machines

Blenders

Ovens

Cash registers

Job description

Job Description

The Café Lead is responsible for ensuring the ongoing success of the café and its operation, including maintaining café conditions and training new baristas.

Roles and Responsibilities

• Craft Joe Muggs Beverages according to our quality standards and ensure standards stay in place.
• Ensuring daily use of the Cafe Communication Binder.
• Maintain Visual Merchandising guidelines for all Café related merchandise.
• Complete the Weekly Inventory Sheet and submit the final document to your District Manager.
• Based upon inventory findings, complete the café supply order.
• Assist Managers with the training and development of baristas
• Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Café and Bookstore.
• Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
• Successfully promote all Company initiatives when interacting with customers.
• Provide the highest level of customer service to each customer.
• Monitor and maintain Cafe conditions according to company standards, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
• Perform other duties as assigned.

Core Competencies

• Communication
• Action Orientation
• Interpersonal Skills
• Team Management and Development

Qualifications And Education Requirements

• High school diploma or equivalent
• Customer service experience required
• Knowledgeable about café product and café machines, including, but not limited to blenders, ovens, espresso machines, and cash registers.
• 18 years of age or older
• Strong verbal and written communication skills
• Successful completion of all background screenings

Preferred Skills

• Strong verbal and written communication skills.
• Ability to multi-task.
• Cash handling skills.

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

Company Culture

At Books-A-Million, we're in the business of connecting people with stories-but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.

Benefits

• Competitive Compensation: Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.
• Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
• Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.
• Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.
• Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
• Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more- because we believe the things you love should be a little more accessible.
• Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.

When you join Books-A-Million, you're joining more than a workplace—you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.