00227 Assistant Store Manager

Sally Beauty; Midwest City (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

Sally Beauty is looking for an Assistant Manager in Midwest City, Oklahoma. This role involves supervising store operations, leading a team, and ensuring exceptional customer experiences. The ideal candidate has 3+ years of retail sales/customer service experience and at least 1 year of management experience. Responsibilities include training associates, achieving performance indicators, and maintaining brand standards. A high school diploma is required, and a cosmetology license is desirable. Join our team to make a significant impact in store performance.

Qualifications

• Minimum 3+ years of retail sales/customer service experience preferred.
• At least 1+ year(s) prior management experience preferred.
• Ability to lead or support a team of associates to meet business objectives.

Responsibilities

• Supervise and support daily goals to deliver exceptional client experience.
• Engage, train and develop teams for positive results.
• Ensure execution of all company processes through training and management.

Skills

Retail sales/customer service experience

Leadership

Effective communication

Team support

Problem solving

Education

High School Diploma or equivalent

Job description

Job Title: Assistant Manager – Sally Beauty

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all primary duties when the Store Manager is not present.

Primary Duties

• 30% Brand: Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience that maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis is placed on both the in‑store selling model and omni‑channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
• 30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build a strong network of external candidates to fill positions when required. Identifies strengths and opportunities for each associate and addresses them through coaching or counseling. Holds the team accountable to Company policies and expectations. Maintains positive associate relations by resolving concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers and maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
• 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as omni‑channel fulfillment (SFS/SDD/BOPIS). Stores are effectively managed for inventory through ordering and shipment processing. Payroll hours are managed to the needs of the business and schedules are created appropriately. All store opening and closing procedures are performed correctly and all Company directives, assignments and projects are followed accurately and on time.
• 10% Safety/Loss Prevention: Ensures the store environment is safe for associates and customers; all policies and procedures are followed and enforced. Protects company assets by ensuring all inventory and cash control procedures are followed as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures compliance with all HAZMAT training and execution.

Knowledge, Skills & Abilities

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Minimum 3+ years of retail sales/customer service experience preferred.
• At least 1+ year(s) prior management experience preferred.
• Ability to lead or support a team of associates to meet business objectives.
• Can effectively communicate with team and management.
• Must have scheduling availability to meet the needs of the business.
• Cosmetology license desirable, but not required.

Competencies

• Passionate Learner – Desire to grow and learn.
• Flexible & Agile Adapter – Adjusts to multiple demands and responds to new circumstances and ambiguous situations.
• Talent Builder – Hires, develops, motivates and coaches talent to prepare for future success.
• Effective Communicator – Expresses information candidly, straightforwardly, creating an engaging and inviting, open environment.
• Team Builder – Develops strong partnerships and engages with all associates at all levels, across different functions/segments within the Company, ensuring inclusion.
• Customer Focused Partner – Understands and works to meet the needs of external and internal customers.
• Results Driver – Drives and delivers plans, holds self and team accountable to high standards, demonstrates determination to succeed.
• Strategic Thinker – Demonstrates vision and broad perspective to drive business performance.
• Big Picture Thinker – Executes and adapts plans, follows through on commitments, keeps pace with the business, and embraces innovation.
• Problem Solver & Decision Maker – Analyzes information and objectively evaluates alternatives to make sound decisions.

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

• Task Level: High
• Departmental/Division Level: High
• Project Level: High
• Consultative Level: High

Discretion and Freedom

• Strict Adherence to Guidelines
• Interprets and Adapts Guidelines
• Develops and Implements Guidelines

Working Conditions / Physical Requirements

The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above‑average agility and dexterity, and may require working in other stores from time to time. The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meetings, training rooms, retail stores, residences or commercial vehicles, e.g. use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals. The work area is adequately lighted, heated and ventilated.